Account Closing

Accounts that can be closed are:

• Adult’s Accounts.
• Children’s Accounts.

Documents needed are:

• Identification Document
  MyKad, MyKid, Police and Armed Forces Authority Card, Birth Certificate, Adoption Certificate and International Passport
  (Official document as proof of personal details)

The process of closing TH accounts at TH counters are as follow:

1. Depositors/ Legal Guardians (based on records in TH’s system) to be present at TH counters.
2. TH accounts can be closed at any time.
3. To present complete documents.
    
4. Payment method for closed accounts are:-
   • Cash for amounts of up to RM10,000.00.
   • By cheque, at any State TH Offices and TH Jalan Tun Razak.
   • Transfer from one TH Account to another TH Account
   • By telegraphic transfer.
   • Donation to Tabung Kebajikan Jemaah Haji Malaysia (TKJHM)
      
5. Forms to be completed: Borang JP011: Borang Permohonan Penutupan Akaun.

Inheritance Claim

Closing of accounts (of the dead) can be carried out by:

• Nominees.
• Trustees
• Heirs according to Islamic law/ Faraid by producing a letter of Attorney/ Order (Syariah Court / Civil Court/ Land Office’s Small Claim/ Amanah Raya Berhad).

The process to close a TH account of the dead is as follows: 

1. Nominee or Trustee or Heir to be present at TH counter.
2. To present complete documents.
3. Forms to be completed:
   • JP005: Borang Permohonan Pengeluaran Pusaka
   • JP006: Borang Akuan Waris Pengeluaran Pusaka
4. Payment method of inheritance:
   • Credit to recipient’s TH account.
   • By cheque.
   • Donation to the Tabung Kebajikan Jemaah Haji Malaysia (TKJHM).

Documents to be presented are:

• Applicant’s Identity Document.
• Depositor’s Death Certificate/ Overseas Death Report. (issued by National Registration Department Malaysia)
• Authorisation Letter/ Order (in the absence of Nominees/Trustees).
• Legal Guardian’s Identity Document (in the event Nominees/ Trustees are under 18 years of age)
• Birth Certificate (in the event Nominees/ Trustees are under 18 years of age).
• Death Certificate/ Overseas Death Report of Nominees/ Trustees/ Heirs who have passed away.
• Wife/ Husband’s Marriage Certificate. (Account Balance less than RM1,000.00 and without Nominees/ Trustees/ Letter of Authorisation/ Order).
• Heir’s Birth Certificate. (Account Balance less than RM1,000.00 and without Nominees/ Trustees/ Letter of Authorisation/ Order).

Hibah Amanah Claim

Closing of Accounts of Hibah Amanah Benefactors (the dead) can be carried out by:

• Hibah Amanah Beneficiary/ *Legal Guardian named in the TH Hibah Amanah document.

Process to Claim Hibah Amanah is as follows:

1. Hibah Amanah Beneficiary/ *Legal Guardian to be present at any TH counters.
2. To present complete documents.
3. Forms to be Completed:
   • JP035: Borang Tuntutan Pengeluaran Hibah Amanah TH/ *Penamaan.
4. Method of Payment
   • Credited to TH Account of Hibah Amanah Beneficiary/ Legal Guardian
   • By Cheque.
   • Telegraphic Transfer.
   • Donation to TKJHM.

Documents to be presented are:

• Hibah Amanah Benefactor’s Death Certificate/ Overseas Death Report.
• Identity Document of Hibah Amanah Beneficiary/ Legal Guardian/ Nominee.

Closing of TH account in condition of Comatose/ Incompetent/ Incapacitated/ Senile/ Mentally Unstable Depositors.

Closing of accounts of the depositors can be carried out by the next of kin.

Documents to be presented are:

• Completed Application letter from the next of kin.
• Copies of identity documents of depositor and next of kin
  (to be certified by TH staff)
• Doctor’s Confirmation Letter:
  • Government/ Private Hospital; or
  • Government/ Private Clinic.
• Borang Jaminan Gantirugi (JP025) -- stamped by the next of kin submitting the application.
• Thumbprint of next of kin (applicant) on copies of identity document
• Written approval from all heirs and nominees. Copies of identity documents to be attached.
• In the event applicant is the sole heir, to submit confirmation from one of the following:
  • Penghulu.
  • Community Leader (Sabah/ Sarawak)
  • Commissioner for Oaths.
• Visit to hospital/ depositor’s place of residence by 2 authorised TH staff.
• Take the current photograph of the depositor with the consent of next of kin/ hospital.
• In the event next of kin/ hospital did not give consent for photographs, to provide confirmation on visit confirmation report.
• Prepare visit confirmation report and signed by both staffs.
• Submit application to Head Office for approval.

Notes:

For this category only :

1. Payment is made through transfer from TH Savings to TH Account
   • Depositor’s thumbprint is not required.
   • Form JP is not required.
      
2. Heir/ Next of Kin means Heir under Islamic Law aged 18 years and above.
3. Official application letter from next of kin must contain the following information :
   • Applicant’s Name and Address.
   • Date. 
   • Depositor’s Name.
   • Identity Document Number of Depositor and Applicant.
   • TH Account Number of Depositor and Applicant.
   • Withdrawal Amount or Closing of Account.
   • Purpose of withdrawal.
   • Applicant’s Signature.
   • Telephone Number.

The Authorities (Court/ Insolvency Department) may order TH to close certain depositor’s Account by issuing/ presenting a Court Order.

Inactive accounts of over seven (7) years.

Closing of accounts can be carried out all TH counters:

• State TH Offices.
• TH Branches.
• UTC. 
• IFiC.
• Service Centres. (not involving cash payments) 
• TH Communities. (not involving cash payments)