Savings FAQ

Savings

Question:

Update Mobile Phone Number By Call / Email At THCC

Answer

Cluster	No.	Question	Answer
WHAT	1.	What is meant by Updating a Mobile Phone Number via Call / Email?	It is a facility for depositors to update mobile phone numbers via phone/ email without visiting a TH counter.
	2.	Who can use this facility?	TH depositors
	3.	When will this be available?	September 1, 2020 (Tuesday)
	4.	Prior to the availability of this facility, how can the phone numbers be updated?	Only at TH Branch counters
WHY	5.	Why is this facility provided?	The facility aims to: Provide ease to depositors who are unable to attend the counter due to commitments and other issues. Supports digitisation efforts. Mobile phone number is the main platform of THIJARI digital services for the purpose of receiving TAC via SMS. To allow depositors to update their latest profile. TH information and information delivery platform.
	6.	Why was this facility created now and not before?	This is a new initiative provided by TH to support current online and digital services.
	7.	Is the facility implemented in accordance with the rules or policies of Bank Negara Malaysia?	This provided facility has taken into account Bank Negara Malaysia's policy on Electronic Know-Your-Customer (e-KYC) for the purpose of self-authentication using the proposed technology to reduce the risk of virtual or face-to-face transactions, namely: Something the customer has, for example, an identity card and a phone number; Something the customer knows, for example pin number, transaction information, and personal information; and Something that is a customer, for example, biometric fingers, iris eyes and face. For this initiative, self-verification is implemented through the ALIS System of the National Registration Department (JPN) to obtain and verify information and photos of depositors.
TERMS OF APPLICATION	8.	What are the documents required?	The depositor must forward these documents: Copy of crossed identity card (FOR TH USE ONLY) Copy of three (3) months latest bill statements in the name of the applicant Applicant must have their own email account
	9.	How can the depositors submit the required documents?	Depositors may submit the copy of the documents via email to th- info@lth.gov.my
	10.	What documents need to be forwarded if three (3) months latest bill statements cannot be submitted?	Depositors must forward a certified copy of the Requisition Form from a registered Telco Company
	11.	Can depositors who subscribe to a prepaid plan without a billing statement in the name of the applicant make this transaction?	No. These depositors are advised to attend the nearest TH Branch office
	12.	If the TH depositor does not have a mobile phone number, is it possible to use the mobile phone number of another family member?	No. Depositors need to have a mobile phone number registered in the depositor's own name as it involves receiving TAC via SMS.
	13.	Is it possible for a custodian to update the mobile phone number for a child under care’s account?	Yes
OTEHRS	14.	What other personal information updates can be done through THCC?	The update of personal information that can be implemented through THCC are: Salutation Home/office phone number Email address Mailing address Marital status Spouse Information (Name) Promotion & Marketing Announcement Confirmation Business/Company Information
	15.	Does updating other personal information require the same document?	No. The copy of the documents stated is for Mobile Phone Number Update only.
	16.	16 Are there any charges or fees charged for this facility?	No charges or fees apply.
	17.	Update period by TH?	Two (2) working days. It is subject to approval after the actual applicant verification review is implemented.
	18.	Are the depositors residing abroad carry out this update?	Yes. The depositors will need to go through a similar process
	19.	How can depositors get more information about this facility?	Depositors can get more information by: Contacting Tabung Haji Contact Center at 03-62071919 Browsing through TH Official www.tabunghaji.gov.my

Answer

TH Account is classified as “Inactive Account” when there is no transaction made for a period of more than seven (7) years.

Question:

Is an “Inactive Account” eligible to receive hibah?

Answer

Inactive Account IS NOT eligible to receive the Annual and Hajj Hibah beginning 2018.

Question:

How to reactivate an Inactive Account?

Answer

Depositors must be present at any TH counter nearby with an identity document.

Question:

Why does TH classify the account as “inactive”?

Answer

As a security measure to protect the clients’ accounts from any suspicious transaction.

Question:

How to update personal profile?

Answer

Depositors may update addresses, telephone numbers and appoint nominates at any TH Branch Offices, TH Service Centres, and UTCs.

Question:

Why is it necessary to update personal profiles ?

Answer

Personal profile must be updated to facilitate communication between TH and depositor as well as to prevent non-receipt of hajj offer letters due to change of addresses.

For more information, contact Tabung Haji Contact Centre (THCC) at +603-6207 1919.

Question:

Frequently asked questions for Wakalah (beginning from 31 December 2019)

Answer

Refer to Soalan Lazim Wakalah.

Question:

Frequently asked questions for Hibah Amanah TH

Answer

Download frequently asked questions for Hibah Amanah TH

Question:

How does TH account be classified as "Inactive Accounts"?

Answer

TH Account is classified as “Inactive Account” when there is no transaction made for a period of more than seven (7) years.

Question:

Is an “Inactive Account” eligible to receive hibah?

Answer

Inactive Account IS NOT eligible to receive the Annual and Hajj Hibah beginning 2018.

Question:

How to reactivate an Inactive Account?

Answer

Depositors must be present at any TH counter nearby with an identity document.

Question:

Why does TH classify the account as “inactive”?

Answer

As a security measure to protect the clients’ accounts from any suspicious transaction.

Question:

How to update personal profile?

Answer

Depositors may update addresses, telephone numbers and appoint nominates at any TH Branch Offices, TH Service Centres, and UTCs.

Question:

Why is it necessary to update personal profiles ?

Answer

Personal profile must be updated to facilitate communication between TH and depositor as well as to prevent non-receipt of hajj offer letters due to change of addresses.

For more information, contact Tabung Haji Contact Centre (THCC) at +603-6207 1919.

Hibah 2018

Question:

Is the income / profit from TH investment so low that the Annual Gross Rate is lower?

Answer

TH's annual income was almost the same as the previous year but in 2018, TH only recorded a surplus of assets over liabilities of RM1.0 billion. Therefore, the Hibah that can be distributed in 2018 should not exceed RM1.0 billion despite the higher distributable profits.

Question:

Compared to the percentage of Hibah the previous year, TH is able to provide a satisfactory Annual Grant return or in line with other banking institutions. Please clarify this matter.

Answer

TH for the last four (4) years, although with a higher Hibah rate than the banking institutions, has distributed the Hibah in violation of the Hajj Act. This is because Hibah is still distributed even though the amount of assets is lower than the amount of liabilities which consists of depositors' savings.

Question:

What are the advantages for depositors to make savings in TH other than savings towards performing Hajj (especially for depositors who have performed the Hajj) if the annual Hibah is given a little?

Answer

Savings are 100% guaranteed by the Government of Malaysia
Savings based on Islamic syariah
Hibah are exempted from tax payments
Barakah, depositors indirectly are helping pilgrims by bearing the cost of pilgrimage

Question:

Does TH have any plans in the future to prevent the Annual Hibah from declining and restore the depositors' trust to make savings in TH?

Answer

More prudent investments will be made to ensure a sustainable and stable return to the depositors
Stronger risk managements will be effectively strengthened to achieve greater resilience and avoid the tendency to take excessive investment risks in the future
Sustainable and holistic investment policies will also be practiced including introduction to stop loss limit.

Question:

What is the total amount of TH 2018 Depositors Hibah?

Answer

At an annual rate of 1.25% amounting to RM913 million.

Question:

What are the advice and suggestions of TH to depositors in this situation?

Answer

Depositors do not have to worry because all savings in TH are safe and 100% guaranteed by the Government
TH has high strategic assets and strategic plans to be implemented in ensuring that the reserves in TH can be rebuilt to enable future distribution of Hibah
TH is currently under the supervision of Bank Negara Malaysia to strengthen the level of governance and trust of depositors in TH.

Question:

How is the TH 2018 Hibah calculated?

Answer

TH 2018 hibah is calculated based on the average monthly minimum savings of 2018 x 1.25%

= (Jan-Dec 2018 minimum balance / number of months (12)) x 1.25%

Question:

Why is TH 2018 Depositors Hibah lower compared to last year?

Answer

TH grants Hibah to depositors based on the financial capability of the current year and is subject to compliance with the requirements of the Tabung Haji Act 1995 under Section 22 which requires the total assets to remain higher than the total liabilities after the distribution of Hibah is made. 

For 2018, TH only has a surplus of assets over liabilities of RM1 billion. Therefore, the distributable Hibah for 2018 should not exceed this amount even though TH recorded a higher distributable profit.

TH Services via ATM and CDM CIMB Bank

Question:

What are the requirement to use TH services via ATM and CIMB CDM?

Answer

Depositor needs to have TH account and owned a CIMB ATM card and requires to register (link) the ATM card with TH own account.

Question:

Can a depositor register (link) their CIMB ATM Card to TH account owned by third party?

Answer

No. Depositor can only register (link) ATM CIMB Card to their TH own account.

Question:

For depositor who have registered their Bank Islam, Bank Rakyat or Maybank ATM card to with their TH Own Account, would it possible for the depositor to register (link) CIMB ATM card with their TH Own Account?

Answer

Depositors can register (link) their CIMB ATM card with TH Own Account even though they have Bank Islam, Bank Rakyat, and Maybank ATM card registered (linked) with their TH's account.

Question:

If depositor owned multiple CIMB ATM cards, is it possible to register (link) all the ATM cards with their TH's account?

Answer

It is possible. However, depositor needs to register for each CIMB ATM Cards they want to register (link).

Question:

Can depositor register (link) their CIMB ATM card with their guardianship TH account under TH record?

Answer

At present, these facilities are not offered by CIMB Islamic.

Question:

If a depositor renewed their CIMB ATM card that is registered (link) with TH account, do they need to re-register (link) for the new ATM card?

Answer

No need. The new ATM Card Registration (link) will be done automatically by CIMB.

Question:

Is cash deposit transaction to TH third party account can be done via CIMB CDM?

Answer

No. Cash deposit transaction can only be done by CIMB ATM owner to TH Own Account.

Question:

What are the available channel to contact if depositor have any problem with CIMB ATM and CDM services.

Answer

The depositor can contact CIMB Contact Center at +603-6204 7788 or Tabung Haji Contact Centre (THCC) at +603-6207 1919 for an assistant.

Question:

What are the requirement to use TH services via ATM and CIMB CDM?

Answer

Depositor needs to have TH account and owned a CIMB ATM card and requires to register (link) the ATM card with TH own account.

Question:

Can a depositor register (link) their CIMB ATM Card to TH account owned by third party?

Answer

No. Depositor can only register (link) ATM CIMB Card to their TH own account.

Question:

Answer

Depositors can register (link) their CIMB ATM card with TH Own Account even though they have Bank Islam, Bank Rakyat, and Maybank ATM card registered (linked) with their TH's account.

Question:

If depositor owned multiple CIMB ATM cards, is it possible to register (link) all the ATM cards with their TH's account?

Answer

It is possible. However, depositor needs to register for each CIMB ATM Cards they want to register (link).

Question:

Can depositor register (link) their CIMB ATM card with their guardianship TH account under TH record?

Answer

At present, these facilities are not offered by CIMB Islamic.

Question:

If a depositor renewed their CIMB ATM card that is registered (link) with TH account, do they need to re-register (link) for the new ATM card?

Answer

No need. The new ATM Card Registration (link) will be done automatically by CIMB.

Question:

Is cash deposit transaction to TH third party account can be done via CIMB CDM?

Answer

No. Cash deposit transaction can only be done by CIMB ATM owner to TH Own Account.

Question:

What are the available channel to contact if depositor have any problem with CIMB ATM and CDM services.

Answer

The depositor can contact CIMB Contact Center at +603-6204 7788 or Tabung Haji Contact Centre (THCC) at +603-6207 1919 for an assistant.