Frequently Asked Questions on Hajj Appeals Online via THiJARI for the 1447H/2026M Hajj Season

 
  Question Answer
1. When does the application period for Hajj appeal 1447H begin? Prospective pilgrims (BH) can start submitting their appeals beginning 3 November 2025.
2. How can prospective pilgrims submit their appeals? Prospective pilgrims can submit their appeal through the THiJARI application starting from 3 November 2025.
3. What are the eligibility requirements to submit a Hajj appeal for the 1447H/2026M Hajj season?

i. The applicant must be a registered Hajj pilgrim with Tabung Haji (TH).
ii. The applicant must have sufficient savings in their TH account, with a minimum balance of RM15,000.
4. What documents are required when submitting a Hajj appeal? No documents are required when submitting a Hajj appeal except for mahram, persons with disabilities (OKU), and new converts (muallaf). Please refer to the Hajj Appeal Management Guidelines for more information.
5. Is every appeal guaranteed to be approved? All appeals received will be processed based on merit and are subject to availability. Offers will only be issued to applicants whose appeals are successfully selected.
6. When will the appeal results be announced? Successful applicants will receive the Hajj cash offer via SMS, email, and THiJARI notifications, allowing them to download the Hajj cash offer letter. If no notification is received by the end of Syawal 1447H, the appeal is considered unsuccessful.
7. Who can prospective pilgrims contact for further information? Prospective pilgrims can contact the Tabung Haji Contact Centre at 03-6207 1919 or email: th-info@lth.gov.my.
8. Who is eligible to submit a Hajj appeal? i. All TH depositors who are registered for Hajj; and
ii. Have registered for the THiJARI application (only adult account holders aged 18 and above).
iii. For children’s accounts under 18 years old without THiJARI, appeals can be submitted at a TH Branch counter
9. How can one register for THiJARI?

TH depositors need to download the THiJARI application from the App Store or Play Store, or access it via the website (www.thijari.com.my).
10. Can depositors submit a Hajj appeal using a mobile phone? Yes. Depositors must download the THiJARI application onto their mobile phones via the App Store or Play Store.
11. What are the categories of Hajj appeals? The categories of appeals are as follows:

  1. Husband as mahram for selected wife.
  2. Male as mahram for selected female (24 years and below).
  3. Wife accompanying selected husband.
  4. Male as mahram for selected female (25 years and above).
  5. Wife accompanying selected husband and co-wife.
  6. Differently-abled Hajj pilgrims (OKU).
  7. Convert (muallaf) pilgrims.
  8. Elderly pilgrims (75 years and above).
  9. Old registration pilgrims.
  10. Other appeals.
12. Can appeals be submitted as a group? No. Each prospective pilgrim must submit their appeal individually.
13. How many times can a prospective pilgrim submit a Hajj appeal?

A prospective pilgrim is allowed to submit a Hajj appeal only once per Hajj season.
14. Can depositors submit a Hajj appeal at a TH Branch office? Depositors are encouraged to submit their appeal using the THiJARI application.
15. Do depositors need to submit a written appeal if they have already submitted it through THiJARI? No. Prospective pilgrims do not need to submit another appeal, as their appeal has already been recorded through THiJARI.
16. Will TH provide feedback if a depositor submits an appeal online? Yes. Depositors will receive feedback on their appeal application through:
  1. Confirmation display upon submission, which can be downloaded and printed.
  2. THiJARI email notification sent to the applicant.
17. Can depositors check the status of their appeal from time to time? Yes. Depositors can check the status of their appeal using THiJARI.
18. Can depositors review the date their appeal was submitted? Yes. Depositors can review the date of their appeal using THiJARI.
19. Can depositors select multiple reasons when submitting an appeal? Yes. Depositors can select more than one reason under the “Other Appeals” category.
20. Do depositors need to upload supporting documents when submitting an appeal? Depositors do not need to upload any supporting documents when submitting an appeal.
21. How can depositors submit the required supporting documents?

Supporting documents must first be verified and then submitted to the nearest TH Branch office. The required documents are based on the instructions provided in the Appeal Receipt Acknowledgement Letter according to the following categories:

  • Husband as mahram for selected wife.
  • Male as mahram for selected female (24 years and below).
  • Wife accompanying selected husband.
  • Male as mahram for selected female (25 years and above).
  • Wife accompanying selected husband and co-wife.
  • Differently-abled Hajj pilgrims (OKU).
  • Convert (muallaf) pilgrims.
22. Can depositors send verified supporting documents via email to a TH Branch? No. Depositors must personally submit the verified supporting documents to the nearest TH Branch.
23. Who is the officer authorized to verify the supporting documents? Supporting documents must be verified by Grade A Government Officers. For Mahram Verification Forms, verification can be done by:

  1. Grade A Government Officers.
  2. District Religious Administrative Officers.
  3. Village Heads.
  4. District Chiefs.
  5. Village Chiefs.
  6. Mosque Nazir/Imams.
24. Can depositors who have just registered for Hajj submit an appeal even if their Hajj Payment savings are insufficient? No. Prospective pilgrims wishing to submit an appeal must have a minimum balance of RM15,000 in their TH account before they can make a Hajj appeal.
25. Can a permanent resident (PR) submit a Hajj cash appeal? A permanent resident (PR) can only submit an appeal if their spouse (a Malaysian citizen) has been selected to perform Hajj.
26. If both the depositor and their spouse have submitted appeals and one of them is selected to perform Hajj, does the unselected spouse need to submit another appeal? Yes. The unselected spouse must submit a new appeal by changing the appeal category to mahram appeal through THiJARI.
27. What is the deadline for the Hajj appeal results? If the depositor does not receive any notification from TH by the end of Syawal, the depositor’s Hajj cash appeal application is considered unsuccessful.
28. Can depositors change the category of their Hajj appeal? Yes. Depositors who have submitted appeals under the elderly, long-registered, or other appeal categories may change their appeal category through the THiJARI application, if eligible.
29. The Hajj allocation year is still far ahead — can depositors still submit a Hajj appeal? Yes. Depositors may submit a Hajj appeal in the current year when the appeal period is open.
30. A depositor was selected in 2025 (1446H) but had to postpone their pilgrimage to the Holy Land due to certain reasons. Can the depositor submit a new appeal this year? Yes. Depositors can make Hajj appeals in the current year when appeals are open.
31. If a depositor has not registered for Hajj, can they submit a Hajj appeal? No. Depositors must register for Hajj first before submitting an appeal.
32. If a depositor has submitted appeals in previous years, do they need to submit a new appeal this year? Yes. A new appeal must be submitted, as appeals are only valid for the current year.
33. A depositor who submitted a Hajj cash appeal in previous years and was selected but did not perform Hajj due to certain issues — do they need to submit a new appeal? Yes. If the depositor wishes to perform Hajj in the current year, they must submit a new appeal.
34. If a prospective pilgrim has submitted a Hajj application form to THTS or PJH, is it considered an appeal to TH? No. Depositors must submit their appeal through THiJARI.
35. Can depositors cancel an appeal application that has been submitted through the THiJARI application? No. Depositors must visit the nearest TH Branch office to submit a request to cancel their appeal.
36. What should a prospective pilgrim do if they want to submit an appeal together with their spouse? A prospective pilgrim can include their spouse’s name (husband/wife) only when appealing under the “Other Appeals” category. However, they must first update their personal information profile (form JP003).
37. If a prospective pilgrim has included their spouse’s name under the “Other Appeals” category, does the spouse also need to submit an appeal? Yes. Even if a prospective pilgrim has included their spouse’s name under “Other Appeals,” the spouse must still submit their own appeal.