Pengelola Jemaah Haji (PJH) Services
Hajj packages are offered by travel agencies which are licensed with Pengelola Jemaah Haji (PJH) license by TH.
Application for PJH License for 1442H/2021M & 1443H/2022M Hajj Season
|1442H/2021M Pengelola Jemaah Haji (PJH) License:
Application from Agensi Pelancongan Permohonan Baru (APPB)
was closed on 1 Ramadan 1441H / 24 April 2020M.
|1443H/2022M Pengelola Jemaah Haji (PJH) License Application Process
for Agensi Pelancongan Permohonan Baru (APPB).
|Application deadline - 1 Ramadan 1442H / 13 April 2021M|
|Meeting with APPB and issuance of letter with terms and conditions of PJH 1442H/2021M license application within 5 working days of receipt of application form.|
|Submission deadline for documents by APPB - 25 Ramadan 1442H / 7 May 2021M|
|1442H/2021M PJH license application result for successful/unsuccessful APPB - 1 Jamadilawal 1443H / 6 December 2021M|
Click here to access the PJH System.
Note: The PJH System is exclusively for Pengelola Jemaah Haji (PJH).
- The Hajj Pilgrim’s Coordinator (Pengelola Jemaah Haji, PJH) License Application is open to Bumiputra Muslim Travel Agencies only. New travel agencies are required to make a written application by submitting the following:
- 'Memorandum and Articles of Association (MAA)';
- Certificate of Incorporation of Private Company issued by the Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia, SSM)
- Business License issued by the Ministry of Tourism, Arts & Culture in the Field of Overseas Tourism for Umrah and Ziarah;
- 3 years’ latest audited financial report
- Umrah Visa Application Records for a period of at least the last 3 years. This record should be issued by a counterpart in Saudi Arabia with MOFA number / queue number.
- Umrah handling experience among major shareholders / Board Members / management of the company. (Fill in the form in Appendix A)
- Completed Umrah Pilgrimage Coordination Information Form - Appendix B. (Umrah services in the Holy Land will be evaluated by the Hajj Consul Office, Jeddah).
SELECTION CRITERIA FOR ELIGIBLE COMPANIES
- Selection of companies eligible to apply for the Pengelola Jemaah Haji licence is based on the following criteria:
- Management of the Company
- Umrah Management Performance Evaluation Report by Hajj Consul Office, Jeddah (paragraph 1.7. above is related).
- The number of umrah pilgrims operated in a year for the last 3 years (paragraph 1.5. above is related).
- Umrah handling experience among major shareholders/Board Members/management of the company (paragraph 1.6. above is related).
- The credentials of the company's management including:
- Management’s knowledge on the latest Hajj issues / Hajj operational issues
- Number of operating offices of the company.
- Number of members of the company.
- Counterpart in Saudi Arabia.
- Number of special officers in the Holy Land.
- Food & beverage business in the Holy Land.
- Company religious teacher.
- Financial status of the Company
- 3 years’ Audited Financial Report
- Paid-up capital of at least RM500,000.00.
- Positive stock market funds..
- BNM records through the Central Credit Information Center (CCRIS), relating to Company Directors, Company Shareholders and any individual in the Company’s Management.
- Official search issued by the Malaysian Insolvency Department verifying that the company or the individual is not declared bankrupt.
- Clean Auditors' Report for the last 2 years.
- Gearing Ratio of 1: 1.
- Positive Net Current Assets.
- Positive Net Tangible Assets
- Cash balance and net bank balance is no less than 10% of the total paid-up capital (Paid-up capital of RM500,000.00).
- Net profit of at least 5% from total revenue for 2 consecutive years
- Net profit of at least 25% from Paid-up Capital.
(Evaluated companies must adhere to all five items from 2.2.1. to 2.2.5., and pass 4 of the 7 items in 2.2.6. To 2.2.12.)
- Company Registration
- Memorandum & Article Of Association.
- Certificate of Incorporation of Private Company.
- Business License issued by the Ministry of Tourism, Arts & Culture in the Field of Overseas Tourism for Umrah and Ziarah.
- No cases of violation of TH Act 1995, by companies or individuals in the management of the company.
- No cases of violation of the provisions of the Tourism Industry Act 1992 or any latest Acts (if there is any) by the company or individuals in the management of the company.
- No report/involvement with any case of misconduct, fraud, misrepresentation, or any significant report (Adverse Reporting) on the company or individuals in the management of the company.
APPLICATION AND SUBMISSION PROCEDURES FOR UMRAH PILGRIMAGE
COORDINATION INFORMATION FORM
- Management of the Company
- Submit the written application referred to in paragraph 1 with other supporting documents to:
Group Managing Director
and Chief Executive Officer
Lembaga Tabung Haji
201 Jalan Tun Razak
PO Box 11025
50732 Kuala Lumpur
(attn. to : General Manager (Hajj Agency))
- If the Umrah Pilgrimage Management Information Form (Appendix B) cannot be included with the above application due to the umrah planned schedule, the form must be submitted at least two (2) weeks before the umrah pilgrims leave for the Holy Land. (Minimum number of Umrah pilgrims must be no less than 30 people at a time).
CONTACTING THE HAJJ CONSUL
- When TH is ready to make an assessment on the company's umrah business, the company is required to contact the TH Officein Jeddah, upon arrival in the Holy Land to confirm the arrival of the company’s delegation. This is to enable the Hajj Consul to evaluate the services of the company in handling umrah pilgrims. TH office in Jeddah can be contacted at the following address and telephone number: -
Wisma Tabung Haji Building
P.O. Box 593, Jeddah 21421
Nuzhah Syarqiyah, Km 5 Old Makkah Road,
Behind Jamjoom Car Company,
Off Bab Zahabi Road,
Jeddah, Saudi Arabia,
No. Tel: 0096612-687 6715 ext. 341/323
No. Fax: 0096612-687 3661
- Tabung Haji reserves the right to reject any eligibility application for Pengelola Jemaah Haji license and TH holds the right to not disclose the reason behind the rejection.
APPLICABLE PERIOD OF APPLICATION
- The validity period for each qualification application is for 12 months from the date of application or at the end of that particular Hijriah year of when the application is submitted to TH, whichever is earlier.
Functions Of PJH Hajj Agency Division
- Selection and Licensing of Hajj Organizers (PJH)
- Management of PJH license eligibility application
- Selection of eligible travel agencies to apply for a license.
- PJH license approval.
- PJH Management
- Completion of documentation, warranty and license issuance.
- Registration of pilgrims who choose to perform Hajj through the TH Travel & Services Sdn. Bhd (THTS) or PJH Package.
- Registration of THTS / PJH staff.
- Booking and allocation of THTS / PJH Flights.
- Passport and Visa for THTS / PJH pilgrims.
- PJH Monitoring And Evaluation
- Monitoring of THTS / PJH activities while in Malaysia and the Holy Land.
- Management of reports, complaints and investigation instructions for violations of the PJH License Terms and Conditions by THTS / PJH.
- Performance appraisal management.
- Development of PJH
- Deliver briefings to THTS / PJH from time to time.
- THTS/PJH staff courses/seminars.
- Assists PJH with their Hajj Package promotions.
Pilgrimage Organizers Services
- PJH Service Objectives
- Enables pilgrims to receive value-added services.
- To create opportunities for Bumiputera Muslim Travel Agencies to handle pilgrims in a monitored manner as PJH.
- Enables TH to move forward towards achieving the goal of regulating the entire pilgrimage management with minimal cost liability.
- In providing hajj services, Lembaga Tabung Haji (TH) always strives to provide satisfactory services for pilgrims and help them towards achieving Hajj Mabrur. TH also provides them with the option of going on a pilgrimage in a way that they feel comfortable and matches their financial capabilities.
- Sections 27 to 33 of Chapter V, Act 535 of the Hajj Fund Act 1995, are provisions on PJH. It refers to the valid license issued by TH to the Bumiputra Muslim Travel Agency to offer and manage the pilgrimage package service by meeting the license application requirements set by TH.
- PJH also refers to the party licensed to operate and provide Hajj Package Services which has added values in several aspects of services such as accommodation, meals, staffing, umrah management and pilgrimage management under the supervision of TH in accordance with the provisions of Act 535 Tabung Haji Act 1995.
- Pilgrims can choose to perform the hajj through the following methods:
- TH (Muassasah)
Fully operated by TH in collaboration with Southeast Asia Muassasah Tiwafah (MTAT)
- TH Travel & Services Sdn. Bhd (THTS) Package
Operated by a subsidiary of TH under the supervision of TH and MTAT
- PJH Package (through Bumiputra Muslim Travel Agency licensed by TH)
Operated by PJH under the supervision of TH and MTAT
- TH (Muassasah)
- PJH License Application
TH accepts license applications from two categories of travel agencies, namely from PJH (Travel agencies experienced in handling private pilgrims during the previous hajj seasons) and the Tourism Agency New Application (Agensi Pelancongan Permohonan Baharu (APPB)).
- PJH Development Program
- Once a PJH is licensed, TH takes the responsibility for the development of these PJHs in providing the best value-added service to pilgrims.
- This PJH development process is made through:
- Briefing to PJH Key Personnel and Senior Officers from time to time.
- Courses and evaluations for PJH Officers who will serve in the Holy Land
- PJH package promotion.
- PJH Management
TH also manages the following to enable PJH to operate namely:
- Registration of pilgrims participating in PJH
- Issuance of PJH brochures for distribution to all ‘selected’ pilgrims.
- Selection and registration of PJH Officers
- Provision of passports and visas to PJH Officers.
- Booking and allocation of flights for pilgrims and PJH staff.
- PJH Hajj Payments
- PJH must ensure that prospective pilgrims pay to TH the amount of money that has been set by TH to enable TH to manage the relevant basic needs as follows:
- The above payments are collectively referred to as "Hajj Payments" where prospective pilgrims are required to deposit the payments into their respective TH accounts.
- Pilgrims who subscribe to the package offered by PJH are not given any hajj assistance (subsidy) and the Hajj Payment varies every year.
- Before 1431H/2010, PJH Hajj Payments for Peninsula, Sabah and Sarawak were different. However, it has been standardised for the whole of Malaysia (from 1431H/2010) until now. Meanwhile, the Hajj Payment for THTS has been adjusted from 1430H/2009.
- PJH Monitoring And Evaluation
- TH monitors and evaluates PJH services operating in the Holy Land via:
- TH Task Force at the maktab level in Makkah and zones in Madinah.
- Assessment and Scoring Scheme Form (Skima Untuk Penilaian dan Pemarkahan - SUPP)
- Hajj Satisfaction & Feedback Questionnaire (Borang Soal Selidik Maklumbalas - BSS) on PJH services.
- TH staffs will conduct official visits to ensure that PJH complies with the PJH license terms and conditions related to value-added services in the Holy Land and provides scoring according to the prescribed schema.
- TH staff will distribute the BSS forms to pilgrims to gather pilgrims' evaluation of the PJH services.
- TH monitors and evaluates PJH services while operating in Malaysia via:
- Monitoring promotions and marketing efforts conducted by PJH or agents.
- Registering PJH prospective pilgrims.
- Conducting preliminary preparations of the Holy Land Hajj Operation
- At check-in stations during departure
- Passport and Visa issuance for pilgrims
- Hajj Courses
- Compliance with licensing process requirements.
- Among the penalties that can be imposed on PJHs that violate the Terms and Conditions of PJH license are:
- Verbal or written warning.
- Suspension or termination of licenses.
- TH monitors and evaluates PJH services operating in the Holy Land via:
- PJH Management Policy
This PJH management policy is still being continuously developed and improved from time to time. Any change in the policy will effectively change PJHs' implementations and procedures. The aim is always to further strengthen the management of PJHs and improve the quality of their services to the pilgrims. The fundamental in the management of PJH is the satisfaction of the pilgrims who choose them in receiving the added-value hajj services within the specified aspects and would assist the pilgrims to achieve Hajj Mabrur. At the same time, PJH is able to develop and compete healthily as business entities with each other in providing the best services.
History And Development Of PJH
PJH has gone through several stages of development, namely:
- Syeikh Haji Agents (before 1404H / 1984);
- Muassasah System (1404H / 1984);
- Amir System (1405H / 1985);
- Special Housing Group (1406H / 1986 - 1410H / 1990);
- Private Companies (1408H / 1988 - 1414H / 1994);
- Consortiums (1415H / 1995 - 1419H / 1999); and
- Pilgrimage Organizers (PJH) - (1420H / 2000 to date).
SYEIKH HAJI AGENTS (BEFORE 1404H /1984)
- Before 1984, all pilgrims were organized by the Hajj Syeikhs while they were in the Holy Land.
- Syeikh Haji is an individual in Saudi Arabia who is authorized by the Saudi Arabian authorities to manage and provide services to the pilgrims.
- The Syeikh Haji gets paid service fees charged on each pilgrim as determined by the Saudi Arabian government.
- The Syeikh Haji appoint agents to conduct campaigns among prospective pilgrims to promote the Syeikhs. When the pilgrims arrive in Jeddah/Madinah, they will choose their Hajj Syeikhs. Their passports will be stamped with the name of Syeikh Haji of their choice and they will be assigned to the Syeikh Haji to manage their journey and affairs in the Holy Land. Agents receive payments from the Syeikh Haji according to the number of pilgrims successfully enrolled.
- The Malaysian Government through TH, appointed the agents of Syeikh Haji in conducting promotions and bringing pilgrims to the Holy Land to be managed by their respective Syeikh Haji. Part IX Sections 83 to 87, Act 8, 1969 of the Board of Management and Tabung Haji, are provisions on control over the Syeikh Haji Agents.
MUASSASAH SYSTEM (1404H/1984)
- Beginning 1404H/1984 Hajj season, the Government of Saudi Arabia introduced the Muassasah System (The Consortium of Hajj Syeikhs) in which the Hajj Syeikhs are structured under one Board.
- The Board is authorized to appoint any Hajj Syeikhs to lead and join the groups of Hajj Syeikhs to provide services to a group of between 2,000 to 3,000 pilgrims at the operational level (maktab) consisting of a leader and several members within a group of Hajj Syeikhs.
AMIR SYSTEM (1405H/1985)
- The Amir system was introduced in 1405H / 1985.
- The Amir system refers to a pilgrim who can lead a group of other pilgrims to perform the pilgrimage who leads and mobilizes the pilgrims under their leaderships in helping each other while performing the Hajj in the Holy Land.
- The leaders of the group were recognized by TH to lead their fellow pilgrims and were given several facilities such as an identity badge as "Amir" (the Leader). TH also issued guidelines to allow these Amirs to carry out their duty as the head of the pilgrimage group.
- This Amir system was not resumed due to the complications TH faced due to non-cooperative Amirs who blame TH when their pilgrims experienced difficulties i.e. BPJH which is far from Masjidil Haram or Masjid Nabawi, imposed unreasonable additional charges, delays in vehicle handling and so on.
SPECIAL HOUSING GROUP (KPK) (1406H/1986 - 1410H/1990)
- Special Housing Group (KPK) was established by TH in 1986.
- The head of KPK consists of a former Amir or a company registered in Malaysia. KPK pilgrims are registered with TH and are under the responsibility of TH and MTAT.
- KPK heads were allowed to rent a BPJH and receive the allocation money for the house rental from the pilgrims' Hajj Expenditure Money (WPH) who joined them. They were allowed to collect extra money from the respective pilgrims to cover the special housing payments they were providing.
- KPK operated for 5 years until 1410H/1990.
- Beginning from 1411H/1991 hajj season, the handling of pilgrims through KPK has been discontinued due to some KPKs not providing good services as required by TH to the assigned pilgrims.
PRIVATE COMPANIES (1408H / 1988 - 1414H / 1994)
- Beginning 1408H/1988, the managemennt of pilgrims through private companies has been introduced although KPK was still in operation.
- These private companies are Bumiputera Muslim Travel Agencies who are licensed by TH to manage the pilgrims. It operated until 1994 when there were 36 private companies involved in managing pilgrims as private entities.
- The operation of pilgrims through these private companies was terminated in 1414H/1994 and replaced by the Hajj Consortium.
HAJJ CONSORTIUM (1415H/1995 - 1419H/1999)
- Hajj Consortium was operational from 1415H/1995 to 1419H/1999 to replace the private companies.
- Consortium means a coalition several private companies that are financially strong and have experience managing pilgrims, comprising of two medium-sized companies and one or two new companies.
- They consolidate their mobilization of resources, capitals and skills to jointly handle the management of Hajj pilgrims privately.
- There are 6 Hajj Consortiums created by TH management to conduct pilgrims privately.
- During the Hajj season 1416H/1996, one of the consortiums was terminated for violating Act 535 by bringing pilgrims more than the quota allocated by TH. Therefore, during the Hajj season 1417H/1997 to 1419H/1999, there were only 5 Hajj Consortiums in operation.
- During the Hajj Season 1419H/1999, 3 Hajj Consortiums were reported to have carried out activities that violated the terms and conditions of licensing and consortium appointments set by TH because they were found operating the pilgrims outside the TH quota (Furada) and causing the pilgrims to be stranded.
- TH management has revoked the licenses of the three consortiums resulting in only 2 pilgrim consortiums operational.
- Both remaining consortiums were dissolved and replaced with TH - Swasta (Private) method or PJH to operate beginning 1420H / 2000 Hajj Season.
PILGRIMAGE ORGANIZER (PJH) (BEGINNING 1420H/2000M)
- PJH was first introduced in 1420H/2000M. It refers to Bumiputra Muslim Travel Agenies which are licensed to manage pilgrims privately.
- PJH also refers to TH Travel & Services Sdn. Bhd. (THTS) and Muslim Bumiputera Tourism Agency who PJH License is approved for the current year.
- JH (Jemaah Haji) PJH is also part of TH congregation (jemaah). They are Malaysians registered with TH as with the Muassasah pilgrims.
- JH who performs Hajj through PJH is not given ‘Hajj Assistance’ (subsidy) like Muassasah Hajj pilgrims who perform Hajj for the first time.
This has indirectly reduced the cost of the subsidy.
TH TRAVEL & SERVICES SDN. BHD. (THTS)
- The existence of THTS is in reference to Section 4(d) of Act 535 Lembaga Tabung Haji 1995 which allows the establishment of companies under the Companies Act 1965 to carry out any activities planned or undertaken by TH.
- Hajj package service is the main activity of TH. THTS uses this service as an opportunity by offering hajj services on a package basis from 1985.
- THTS offers Hajj Package services in three package categories namely:
- Moderate; and
- The purpose is to enable pilgrims who wish to choose THTS Hajj Packages to do so based on their respective economic status and financial abilities.