| Savings and Withdrawals (THiJARI Registration) THiJARI FAQ | |
|---|---|
| Questions | Answers |
| How can I register for THiJARI? | Depositors may register by logging on to www.thijari.com.my. Depositors need to key-in TH account number, IC number (MyKad) and the phone number that has been registered with TH. |
| What are the terms to register with THiJARI? | Depositors must own an active and updated account with TH. Information update can be done at any nearest TH counters. Only adult accounts are allowed to register with THiJARI. |
| What needs to be done if depositor forgets user ID/password? | Depositor needs to change their password by clicking on “Forgot Login Details”. |
| Can a guardian check accounts under their custody? |
Yes. A guardian can check it under the “Account Summary” menu. |
| What is the allowable daily funds transfer amount? |
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| Are the guardians allowed to make fund transfers on behalf of the ones under their custody? | Yes. Details of TH accounts under one’s custody will automatically appear once the guardian has successfully registered with THiJARI. |
| Is there Favourite Accounts feature? | Yes. Depositors may add Favourite Accounts for a third party. |
| Can depositors obtain TH account statements via THiJARI? | Depositors may obtain TH account statements for the recent 6 months. |
| Are there password and security image verification features? | Yes. Depositors may change their password and security image via the Profile Update menu. |
| What needs to be done when the TAC number is blocked? | Depositors need to call Tabung Haji Contact Centre (THCC) at +603-6207 1919 for further actions. |
| Is there an expiration date for THiJARI accounts? | No. However, if a TH account is inactive, the depositor may not make any transactions. |
| Savings and Withdrawals (Profile Update) THiJARI FAQ | |
|---|---|
| Questions | Answers |
| Can I update my personal information? | Yes, you can update your personal information via THiJARI web. |
| Do I have to visit any TH branch to verify updated information? | No, you do not have to visit any TH branch for verification purposes. |
| Do I have to fill up any forms at any TH branch after updating my information over THiJARI web? | No. |
| Can I update my mobile phone number through THiJARI web? | No, you have to visit any TH branch to update your mobile phone number. |
| What personal information can be updated through THiJARI web? |
The information that can be updated are as below:-
|
| How many times can I update my personal information? | No limit. |
| Hajj (Domestic Operations) THiJARI FAQ | |
|---|---|
| Questions | Answers |
| Can I register for Hajj via THiJARI? | Yes. You can register for Hajj individually or in group via THiJARI. |
| Can I register for Hajj online? | Yes. Hajj registration can be done online via https://www.thijari.com.my or through THiJARI mobile application @ call Tabung Haji Contact Centre (THCC) at +603-6207 1919. |
| I am a Malaysian citizen but a red identification card holder. Can I register for Hajj? | No. Red identification card holders or non-Malaysian citizens cannot register for Hajj or open a savings account with TH. |
| What is the minimum savings needed in my account for me to register for Hajj? | A minimum savings of RM1,300.00 is needed in the account before you can register for Hajj. |
| When I have registered for Hajj, will I be able to know when my turn is up? | Yes. Your turn to go for Hajj will be based on the year that is allocated for you during the registration. |
| Can I register for Hajj on behalf of a third party? | No. Hajj registration is only for yourself and the child under the trustee's account only. If the guardian has not registered for Hajj, Hajj registration can be done together with the child under the trustee's account. For guardians who have registered for Hajj, the child under the trustee's account must register at any nearby TH counter. |
| What is the maximum pax for a group Hajj registration? | Maximum pax allowed for group Hajj registration is six (6) pax only, including guardians. |
| I lost my hajj registration slip. Can I do verifications and reprint my hajj registration slip? | Hajj registration slip can be reprinted through THiJARI. |
| How can I check whether I have been chosen to perform Hajj? | Pilgrims who have been chosen to perform Hajj will be contacted by TH’s branch office via mail or phone call. Pilgrims may also check and print the offer letter via online, through THiJARI. |
| I have been called to perform hajj this year, how can I respond to the offer letter? | The offer letter must be completed/filled up within the allocated period and be returned to any nearest TH branch office. |
| Can I check my Hajj registration status using THiJARI? | Yes. You may check your Hajj registration status via THiJARI. |
| Can I check my flight schedule online? | Yes. Chosen pilgrims may check and print the Flight Schedule Letter online, via THiJARI. |
| Hajj (Hajj Guidances) THiJARI FAQ | |
|---|---|
| Questions | Answers |
| Can I get information regarding Hajj courses and the selected Mosques’ locations? | Yes. You may get information regarding Hajj courses and selected Mosques’ locations. |
| Can I get information regarding Hajj basic courses’ modules? | Yes. You may get information regarding Hajj basic courses’ modules. |
| Where can I get Hajj Basic Courses’ Schedule, in any case the Schedule can’t be downloaded? | You may log on to TH official website download here or call Tabung Haji Contact Centre (THCC) at +603-6207 1919. |
| Do I have to make any fees to attend any Hajj courses? | No. Hajj Basic Courses are opened to all Muslims in Malaysia for free. |
| Where can I get the notes for Hajj Basic Courses? | For those who have been chosen to perform and have replied to the Hajj offer letter for the current year, the notes can be obtained for free at TH office. For those who have not been chosen yet, the books can be bought at TH Koperasi or download here. |
| If I am late to the Hajj Basic Course, does TH organize courses other than the Hajj Basic Course? | TH organizes Hajj Basic Courses for 13 weeks and will be precedented by Kursus Intensif Haji, Kursus Khas Haji and finally Kursus Perdana Haji before the pilgrims leave for the Holy Land. |
| Does TH prepare additional reference materials for the pilgrims? | TH always strive to provide the best reference materials for the pilgrims so they can perform Hajj with perfection; references such as Fiqh Ibadat Haji, Umrah dan Ziarah, Buku Soal Jawab Haji dan Umrah, Himpunan Doa, Wirid Terpilih and Feqh Wanita Dalam Ibadat Haji. |
| Customer Services (Kelab TaHa) THiJARI FAQ | |
|---|---|
| Questions | Answers |
| What is the age range for Kelab TaHa? | Newborn to 17 years old. |
| How to register Kelab TaHa? |
All TH depositors age from newborn to 17 years old automatically registered as Kelab TaHa members. |
| Will I get a membership card? |
Digital card / E-card can be accessed through parent’s THiJARI. |
|
What is the use of membership E-card? |
E-card can be used to get offers/deals from Rakan Kelab TaHa. |
| Nomination/ Hibah Amanah THiJARI FAQ | |
|---|---|
| Questions | Answers |
| What is Nomination/ Hibah Amanah? | A nomination is a written declaration made by a TH depositor to appoint or nominate any one of his / her heirs in accordance with the Shariah Law as a “Nominee”. The appointed individual will act as an executor or administrator of the depositor’s savings in TH upon the demise of the depositor. Hibah Amanah TH is the voluntarily gift from TH Depositor’s savings account to the Recipient (s) during his/her lifetime on the basis of love without any coercion and there is an ijab qabul between the Depositor and the Recipient (s). |
| How do I register Nomination/ Hibah Amanah for my account? | You need to visit any TH branch to register Nomination/ Hibah Amanah for own account or trustee account. |
| How I want to know more about the Nomination and Hibah Amanah, such as term and condition and required documents? | You can visit our website https://www.tabunghaji.gov.my/en/savings/services/hibah-amanah-th to find out more about our Hibah Amanah. |
| THiJARI Application | |
|---|---|
| Questions | Answers |
| How do I register for THiJARI account on the THiJARI application? | Registration cannot be done on the mobile apps. You need to register by visiting www.thijari.com.my. |
| How do I set fingerprint or ‘Face ID’ to login to the THiJARI Application? |
You can set fingerprint or ‘Face ID’ in ‘Settings’ menu after logging in to the THiJARI application. |
| What is the difference between THiJARI web and THiJARI mobile app? |
THiJARI application has all the services offered, same as in the THiJARI website, except for ‘Favorites’ and ‘My Profile’ features. The purpose of the THiJARI application is to ease depositors in accessing THiJARI without having to browse the website. |
| Why can't my mobile phone use fingerprints or 'Face ID' when login? |
Fingerprints or 'Face ID' can only be used by latest version of mobile phones that offer that features. Kindly check your mobile phone and make sure it has fingerprint or ‘Face ID’ features. If so, please set up the features on your mobile phone as well as the THiJARI app. |
| What are the minimum requirements for a mobile phone to use the application? |
Note: We recommend that you constantly update your device's operating system and applications for an optimal experience |
| What happens if I lose my mobile phone? | If your mobile phone is stolen, no one will be able to access the application without your user ID and password. However, for security reasons, do not store personal account information or passwords in your mobile phone. In addition, you should also consider contacting your mobile phone telco customer service to temporarily freeze your phone number. |
| Can I access the THiJARI application while I am abroad? | Yes, provided you have access to the Internet on your mobile phone. Please check with your mobile service for roaming charges incurred while abroad. |
| Is there a charge for downloading the THiJARI app? | This application is free to download at the relevant app store, such as Play Store and App Store. |
| I received an error message saying "Device not compatible" from the Play Store when I tried downloading the application. What should I do? |
One of the possible reasons for some phones is because the operating system is older version or insufficient memory (less than 25 MB). Please ensure that your mobile operating system is iOS 11.0 and above or Android 5.0 and above, and your mobile phone memory is sufficient. |
| Is the THiJARI app secure? |
Yes. This THiJARI application are equipped with various security features:-
Nevertheless, we are constantly updating and improving the security control of existing technologies. |