You can set fingerprint or ‘Face ID’ in ‘Settings’ menu after logging in to the THiJARI application.

THiJARI application has all the services offered, same as in the THiJARI website, except for ‘Favorite Account’, ‘My Profile’ and ‘Hajj Offer Acceptance’ features. 

The purpose of the THiJARI application is to ease depositors in accessing THiJARI without having to browse the website.

Fingerprints or 'Face ID' can only be used by latest version of mobile phones that offer that features. 

Kindly check your mobile phone and make sure it has fingerprint or ‘Face ID’ features. If so, please set up the features on your mobile phone as well as the THiJARI app.

1. Mobile phones should not be 'jailbreak' or 'rooted'
2. Internet connection
3. The Operating System of the mobile device must be iOS 11.0 and higher or Android version 5.0 and higher
4. 25MB internal memory

Note: We recommend that you constantly update your device's operating system and applications for an optimal experience

You may only bind one (1) device to THiJARI App. When you try to bind on the second (2nd) device, you will be notified reached maximum device binded.

Note: If you want to add more than one (1) device to bind, you may contact Tabung Haji Contact Center (THCC) at +603 - 6207 1919.

The bind concept is for the bind device to receive push notification only.

One of the possible reasons for some phones is because the operating system is older version or insufficient memory (less than 25 MB).

Please ensure that your mobile operating system is iOS 11.0 and above or Android 5.0 and above, and your mobile phone memory is sufficient.

Yes. This THiJARI application are equipped with various security features:-

• Access to THiJARI is protected by a secure feature, which is the security picture to ensure the application is connected to THiJARI's official website.
• Only one login session is allowed for each THiJARI access. If there is a second access on another device, the current session will be terminated.
• Account confidential information will not be stored on mobile phones.

Nevertheless, we are constantly updating and improving the security control of existing technologies.

You may register by logging on to www.thijari.com.my. 

You need to key-in TH account number, IC number (MyKad) and the phone number that has been registered with TH.

Are there password and security image verification features?

Yes. You may change their password and security image via Profile Update menu.

What needs to be done when the TAC number is blocked?

Is there an expiration date for THiJARI accounts?

What is Virtual Account Opening (VAO)?

VAO is an online application platform to open TH account for adult and trustee (child) via THiJARI.

Who are eligible to apply for VAO? 

Adult account 

1. Muslim
2. Citizen of Malaysia
3. 18 years old and above
4. Sane (Berakal)

Trustee (child) account

1. Muslim 
2. Citizen of Malaysia 
3. Below 18 years old 
4. Biological child / Legal adopted child
5. The guardian MUST be TH account depositor and a THiJARI user.
6. Sane (Berakal)

How to apply VAO via THIJARI?

Adult account – Visit www.thijari.com.my, and click “No

TH account? Open Now” link and follow the steps.

Trustee (child) account- The guardian needs to log into THiJARI and select Opening Trustee Account Menu and complete the transaction.

What is the final step to activate the account?

Adult account – Upon successful submission of VAO, you are required to visit your preferred or any TH branches for the verification and activation of TH account applied. You need to bring MyKad and RM2.00 being minimum initial deposit.  

Trustee (child) account- Upon successful submission of Trustee VAO, the guardian needs to visit the preferred or any TH branches for the verification and activation of TH account applied. You need to bring the following documents:

1. Birth Certificate (child)
2. MyKad (Guardian which is the Applicant)
3. Initial deposit, minimum of RM2.00
4. MyKad / MyKid (Child)(if necessary)
5. Adoption Certificate / Adoption Document (if applicable)

Note: The validity of VAO is 30 days from the date of successful submission.

When do I receive the TH account number?

Upon activation of account at any TH branches.

How many TH account can I open? 

Only ONE (1) TH account can be opened per individual.

Where do I get the terms and conditions to open TH account?

Applicant is advised to read and understand the terms and conditions of TH account opening before submission at Tabung Haji website or click here “VAO Terms & Conditions”. 

What happen if I didn’t activate the account within 30 days?

Your application is VOID and you need to resubmit a new VAO application.

Is there any charge to apply the VAO?

No fees imposed.

What happen when I visit the branch for account activation?

You will receive a prioritised queue number and will be served as quick as possible.

Yes, you can update your personal particulars via THiJARI web only. 

To update your personal particulars:

1. Click “My Profile” menu 
2. Select “Update Particular”
3. Update your particulars by filling up all the fields (* means mandatory to fill up)
4. Click ‘Next’ button and request for TAC Number to confirm all your particulars.
5. Once you enter TAC Number and click ‘Confirm’ button, you have successfully updated your personal particulars

Can I update my mobile phone number through THiJARI web?

Starting Jan 2023, all THiJARI user (new & existing users) will be compulsory to update their profile. This is to ensure all your personal particulars are the latest ones.

What personal information can be updated through THiJARI web?

The information that can be updated are as below: -

1. Salutation
2. Email
3. Permanent Address
4. Mailing Address
5. Home & Office Phone Number
6. Marital Status
7. Bank and Account Number
8. Employment particulars
9. Business Details
10. Spouse Details
11. Marketing and Promotional Materials
12. FATCA and CRS Declaration

Apart from the list of information above, you need to visit any TH branch to update your personal information.

'My Access' is an option given to users to restrict their access at THiJARI Web and THiJARI App.

'My Access' is located next to the 'My Profile' menu at THiJARI. 

You can choose to enable or disable FUND TRANSFER function at THiJARI.

You may disable the FUND TRANSFER function in THiJARI at any time.
To disable the FUND TRANSFER function in THiJARI:
1.    Click “My Access” menu
2.    Click “Disable THiJARI Services” button and toggle the switch ON-OFF

However, to enable the FUND TRANSFER function, kindly contact Tabung Haji Contact Centre (THCC) at +603-6207 1919.

Yes, restriction applies to all TH accounts under primary account’s custody.

You may seek assistance at any nearest Tabung Haji Branches.

What is “My Dashboard’?

How can I access "My Dashboard"?

You can access "My Dashboard" by logging into your THiJARI account and click the "My Dashboard" menu located at the top, next to "My Profile"

"My Dashboard" is available in THiJARI Web and App.

What information does "My Dashboard" display?

"My Dashboard" displays summary of your Deposit, Withdrawal and Profit Distribution (Agihan Keuntungan).

Deposit and Withdrawal value covers transactions for the current year, starting from 1 January up to T-1.

For example:- If today’s date is 30 September, then the summary displayed in My Dashboard will cover transactions from 1 January until 29 September of the current year.

For Profit Distribution (Agihan Keuntungan), it will display Profit Distribution for the previous year which is paid in the current year.

It offers a quick snapshot of your TH and Trustee account financial transactions.

Can I select the time range in "My Dashboard"?

No. "My Dashboard" automatically provides summary of deposit and withdrawal transactions for current year only.

“Monthly Salary Distribution” is a service to distribute the salary deduction to depositor / family member (Active TH account). 

To make a Monthly Salary Distribution through THiJARI:

1. Click the ‘Distribution of Salary Deduction’ menu
2. Enter the amount of “Salary Deduction Amount”, “Staff ID” (if needed) and “Employer’s Email”.
3. Click the 'Add Applicant' button and the Depositor's information is displayed. Enter the salary deduction amount.
4. If you want to add a family member, click the 'Add Another Applicant' button and fill in MyKad No., TH Account No. and Amount.
5. Click 'Next' button if all the information has been filled in and checked.
6. Tick the 'Note' displayed indicating that you are aware and responsible to inform your employer about your salary deduction.
7. Request TAC and enter the TAC No. Click the 'Submit' button.
8. The submission of your Salary Deduction is successful, and you MUST download the receipt to give to your employer.

Is there a limit amount to do monthly salary distribution?

How many depositor/family members can I register for the distribution?

How can I stop/terminate salary deduction transaction?

No. Distribution will be done in the following month.

Can I amend or edit my monthly salary distribution?

Yes. You may amend or edit you monthly distribution EXCEPT if it the same effective month or the depositor has an effective distribution in the future month.

For more info, you may contact THCC @ 03-6207 1919 or visit any nearest TH branch at your location.

• Transfers to Personal TH Account (to TH accounts under one’s custody) – RM15,000.00 daily.
• Transfers to Third Party TH Account (including TH favourite TH accounts) – RM3,000.00 daily.

Is there Favourite Accounts feature?

Yes. You may add Favourite Accounts for a third party.

You can stop the repeat transfer transaction by following steps below:

1. Select menu “Account Overview” and select TH Account i.e. Primary Account or Trustee Account
2. Select “Transaction History” and select "Upcoming THiJARI" for Transaction Type
3. Click "Search Transactions" button
4. Select the repeat transfer transaction that you want to stop and click the button "Stop this payment" or "Stop all future payment"

Can I obtain TH account statements via THiJARI?

You can view / download your statements by monthly or duration of six (6) months for previous and current year via THiJARI by following the steps below:

1. Select menu “Account Overview”.
2. Select the account to view its account statement i.e. Primary Account or Trustee Account.
3. You may select “Transaction History” to view all transaction for a period up to 90 days or,
4. Select “Account Statement” to view / download by selecting:
   a. “Year” = previous and current year
   b. “Month Range” = 6 Months or Monthly 
   c. “Month” 
        i. 6 Months = January – June or July – December 
        ii. Monthly = 12 months
5. Click ‘Search Statement’ button and you may download the account statements by clicking ‘Download PDF’.

What is Direct Debit through THiJARI?

It is convenient and efficient way to transfer funds to TH account directly from depositors banking account on a recurring basis (monthly).

Allow THiJARI users to make monthly recurring deposit to their TH account or any 3^rd party TH account from their banking account.

How do I perform deposit transaction using Direct Debit through THiJARI?

THiJARI users MUST:

1. Log into THIJARI Web/App, select Transfer Menu,
2. Click “Direct Debit Registration-Bank Account to TH Account”,
3. Select TH account to deposit monthly (Own, Preferred account or 3rd party TH account),
4. THiJARI user’s Name, IC Number & Mobile phone are automatically populated,
5. Fill in email address for notification (optional)
6. Fill in Direct Debit amount (RM),
7. Select debiting preferred Bank Internet Banking to perform the Direct Debit registration,
8. Click Terms & Condition checkbox as agreed and confirm,
9. You will be directed to log into your Bank Internet banking to complete the transaction.

Is there a limit for Direct Debit transaction?

Yes, the minimum transfer amount is RM5.00 and the maximum limit is RM30,000.00 per transaction.

However, the transaction limit is determined by the respective banks since Direct Debit transactions are performed at user’s Internet Banking.

Will I be charged for this service?

No service charge imposed to you as it is absorbed by TH. However, users will be charged RM1.00 which is debited from users’ bank account to ensure that the selected debiting bank account is an active account. However, the charged fee will be refunded by TH. 

Do I have to register?

Yes, registration is required for Direct Debit transaction through THiJARI. You MUST also have a registered Bank Internet Banking or Mobile Banking access to complete the transaction.

How long does it take for my deposit transaction to reflect into the intended TH account?

It is a monthly recurring deposit transaction. Hence, the deposit transaction will be posted to the intended TH account upon successful debiting from users’ banking account and successful crediting to the registered TH account.

Any cut-off date for the registered Direct Debit?

Yes, a successful registered Direct Debit transaction has a cut-off registration date i.e. 20^th day of every month. Thus, any successful Direct Debit registration performed beyond 20^th of calendar date, the direct debit instruction will be executed in the next following month. As for example;  

1. Successfully registered on the 18^th March 2021, direct debit transaction will be included for March Direct Debit Billing transaction.
2. Successfully registered on the 21^st March 2021, direct debit transaction will be included for following month billing transaction i.e. April Direct Debit Billing transaction

Will the Direct Debit transaction execute on the same date of every month?

Yes, it will be executed on the 25^th of every month. Unless the 25^th of the month fall on the weekend or public holiday (refer to Wilayah Persekutuan Kuala Lumpur calendar date) then the direct debit transaction will be executed earlier than the 25^th.

Can I register direct debit transaction for other TH Account?

Yes. You can register the recurring direct debit transaction for Own TH Account or any active 3^rd Party TH Account. 

Can I make any changes or terminate my registered Direct Debit transaction?

Yes, changes and termination can only be done one month after the registration date and are limited to once per day.

Only AMOUNT can be changed. (Refer to the transaction limit as stated above).

However, for any of the above successful maintenance or termination transaction, RM1.00 will be deducted from user’s banking account. The service charge of RM1.00 will be refunded by TH to user’s bank account.

What are the IMPORTANT notes for me?

1. THiJARI users can register for Direct Debit transaction for own account, preferred registered account or any ACTIVE 3^rd party TH account.
2. It is a MONTHLY recurring deposit to the intended active TH account from bank account.
3. Any registration, maintenance or termination of the Direct Debit transaction, a RM1.00 fee will be deducted from user’s bank account, but the fee will be refunded to user’s bank account since NO service fee imposed by TH. Thus, the transaction is free.
4. User should ensure that their banking account is ACTIVE and has enough fund every month for the direct debit transaction to take place successfully.
5. User should also observe that the intended TH account is remained ACTIVE to enable the fund crediting each month.
6. User MUST has Internet Banking account to complete the transaction.

What is Transfer from Bank Account to TH Account via FPX platform through THiJARI?

Allow THiJARI user to transfer fund from Bank account to TH account via FPX.

FPX is an internet-based secured payment gateway that allow real-time fund transfer to TH account from user’s preferred internet banking account. FPX is operated by Payments Network Malaysia Sdn Bhd (PayNet).

How do I perform deposit transaction from Bank Account to TH Account via FPX platform through THiJARI?

THiJARI user MUST:

1. Log into THIJARI Web/App and go to Transfer Menu,
2. Select “Transfer-Bank Account to TH Account”,
3. Select TH account for the online transfer i.e. Own, Preferred account or active 3rd party TH account,
4. Fill in Recipient Reference (mandatory),
5. Fill in email address for notification (optional),
6. Fill in the transfer amount (RM),
7. Select debiting preferred Bank Internet Banking to perform the transfer,
8. By clicking the “proceed” button, user is deemed to agree to the FPX term & condition for the transaction,
9. You will be directed to log into your Bank Internet banking to complete the transaction.

Will I be charged?

No service charge imposed to you as it is absorbed by TH.

Do I need to register?

No registration is required. However, you must be a THiJARI user and have Internet or Mobile Banking access from banks in Malaysia.

How long does it take to credit the deposit into TH account?

It will be credited on a real-time basis (immediate).

Can I make transaction to other TH account?

Yes, you can perform transaction to own TH account or any 3^rd Party TH account. 

Is there a limit to transfer from Bank account to TH account via FPX platform?

Yes, the minimum transfer amount is RM5.00 while the maximum is RM30,000.00 per transaction.

Is the transaction secure?

The platform uses high standards of authentication and certification to ensure all transactions are secured which is similar to banks in Malaysia.

While performing the transaction, I received an error/unsuccessful message. However, the amount has been deducted from my bank account. What shall I do?

In the event the fund at your bank account is deducted but the transaction was unsuccessful, your money will be credited back into your bank account by your Bank. You can contact your Bank to obtain the reversal status by providing the FPX Transaction ID or Merchant Order No. as a reference. 

THiJARI user MUST:

1. Log into THiJARI Web/Appliccation. Select Fund Transfer menu and then to the e-Telegraphic Transfer Application Menu
    
2. Read the terms & conditions and then click "Agree" button to continue the transaction. By clicking “Agree”, user is hereby deemed to agree to the terms & conditions of the e-Telegraphic Transfer Application for this transaction.
    
3. Select Bank Account either "Registered" for a bank account that has been registered, "Non-Registered" for a Bank account that has not been registered to continue the e-Telegraphic Transfer Application transaction.
   
   Note: "Registered" Preferred Bank Account, is a Bank Account that has been updated in My Profile to ease the user to do e-Telegraphic transfer transaction.
   
   a. Select Recipient Bank Account
   b. Recipient Name (not required)
   c. Recipient's MyKad No. (not required)
   d. Enter Amount
   e. Purpose of Transfer
    
4. If you select "Non-Registered";
   
   a. Select Bank
   b. Enter Recipient Bank Account 
   c. Recipient Name (not required)
   d. Recipient's MyKad No. 
   e. Enter Amount
   f. Purpose of Transfer
    
5. Click the "next" button, user need to make e-Telegraphic Transfer Confirmation on the information that has been entered to ensure this transaction is successful.
    
6. Request for TAC and Enter the TAC that has been sent to the mobile phone number registered by the user in TH record and click the "Send" button.
    
7. User will be taken to the transfer information status and able to download the receipt if necessary.

Note: This e-Telegraphic transfer application transaction will be sent to the Bank for further processing. The process of crediting to the depositor's own Bank Account is within 3 working days (TH Head Office) excluding the day of application.

The Service Charge that will be debited from depositor's TH account is as below:

• TH Transfer to Bank Islam Account: No charge
• TH Transfer to a Bank Account other than Bank Islam: RM2.00.

e-Telegraphic Transfers are only allowed to the Depositor's Bank Account (THiJARI Users who perform this transaction) and the crediting period to the depositor's own bank account is within 3 working days (TH Head Office) excluding the day of application.

For example:-
If e-Telegraphic transfer application is made on Friday, then the money will be credited to the depositor's own bank account not later than Wednesday. ‘T’ refers Friday (T+3).

Is there a limit to transfer from TH account to bank account via THiJARI?

Yes, the minimum transfer amount is RM5.00 while the maximum is RM10,000.00 per day.

Is the transaction secure?

If your funds are deducted from your TH account but the e-Telegraphic transfer application is unsuccessful, your funds will be credited back into your TH account.

Contact Tabung Haji Contact Center (THCC) for more information.
Phone : +603-6207 1919
Email: th-info@lth.gov.my
Online : www.tabunghaji.gov.my (ChatBot dan Live Chat)

You may contact Tabung Haji Contact Centre (THCC):- 

Phone : +603-6207 1919
Email: th-info@lth.gov.my
Online : www.tabunghaji.gov.my (ChatBot dan Live Chat)

A Child Account is a TH Account that is opened for depositors aged 18 years and below and is fully managed by parents/guardians.

Parents/guardians are advised to change the status of the Child Account to the Adult Account when the child under their care has reached the age of 18 years and above.

Parents/Guardians can submit their conversion request in the THiJARI with the following steps:

1.    Click menu “Trustee Account”
2.    Click “Guardian Consent (Child Account over 18 Years of Age)
3.    Select “TH Account No.” of Child Account and click “Find” button
4.    Check child’s particulars and click “Guardian Acknowledgement”. Click “Agree” button.
5.    Click “Yes” as confirmation that the Guardian Acknowledgement has been read and understood.

Parent/guardian shall inform their children under their care to be present at any TH Branch office for further processing by bringing them along:

1.    Child’s MyKad
2.    The guardian Consent Receipt (obtained from THiJARI)

Yes. This is to facilitate and expedite the account conversion process at the TH Branch office. 

If the child under guardianship does not bring the Consent Receipt to the TH Branch office, the process of converting a child's account to an adult account can still proceed by informing the TH officer that the guardian's consent has been obtained through THiJARI.

Only the parent/guardian who registers the child's TH account under his or her care has the right to give such consent.

The child will have full access and full responsibility for the TH account.

Successful conversion of adult account status is final and irrevocable.

No charge imposed.

You may contact the Tabung Haji Contact Center (THCC) at +603-62071919.

Can I register for Hajj in THiJARI?

No. Red identification card holders or non-Malaysian citizens cannot register for Hajj or open a savings account with TH.

The required amount to register for hajj is RM1,300.00.

Yes. Your turn to go for Hajj will be based on the year that is allocated for you during the hajj registration.

Can I register for Hajj on behalf of a third party?

What is the maximum pax for a group Hajj registration?

How can I check whether I have been chosen to perform Hajj?

Pilgrims who have been chosen to perform Hajj, they will be notified through:-

1. SMS
2. Email
3. Post

Chosen pilgrims can also check and respond to Hajj offers in THiJARI website.

I have been called to perform hajj this year, how can I respond to the offer letter?

All TH depositors age from newborn to 17 years old automatically registered as Kelab TaHa members.

Digital card / E-card can be accessed through parent’s THiJARI.

What is the use of membership E-card? 

E-card can be used to get offers/deals from Rakan Kelab TaHa.

What are the eligibility requirements to become a member of Kelab TaHa@U?

Eligibility requirements for Kelab TaHa@U membership:

• Aged between 18 and 25 years old
• Muslim
• Malaysian citizen
• Has a savings account with TH
• Currently studying at a public or private higher education institution, or an equivalent institution.

Age between 18 and 25 years.

Who can register as a member of the Kelab TaHa@U?

Students who are still studying at public and private higher learning institutions or those equivalent to them.

How to register as a member?

Registration can be done online at the website www.thijari.gov.my and the THiJARI app.

Do I need to attend any TH Branch office for the purpose of verifying the information that has been updated?

No, you do not need to visit a TH branch for the purpose of verification.

Can the THiJARI app be used on Android and iOS devices?

Sure. You can download the THiJARI app from the App Store (iOS) and Google Play Store (Android)

Will I receive a membership card?

The Kelab TaHa@U membership e-card is digital and can only be accessed through the website www.thijari.gov.my or the THiJARI app.

Can I access the membership card display if I have logged out of my THiJARI account?

No, users must remain logged in to access or can download the digital membership card display for the Kelab TaHa@U.

Does registration as a member involve any payment?

Registration for the Kelab TaHa@U is FREE.

Do I need to have a TH account first to register as a Kelab TaHa@U member?

Yes. If you do not have a TH account, you can open one by following these steps:

• Visit www.thijari.gov.my
• Click 'Don't have a TH account? Open one now'
• Enter the required information
• Click submit
• Please visit any TH counter to complete the verification within 30 days.

What are the benefits received by Kelab TaHa@U members?

Among the benefits received by Kelab TaHa@U members are:

1. Discounts and price reductions at registered Kelab TaHa@U partner networks throughout Malaysia.
    
2. Priority to participate in activities organized by the Kelab TaHa@U, such as:

• Joining camping, sports, and recreational activities in groups.
• The opportunity to participate in Practical Training at Tabung Haji.
• Volunteering programs during the Hajj season in the homeland and community programs under TH/IPT within TaHa@U.
• The chance to join contests and win attractive prizes.

I just lost my mobile phone and switched to a new device, do I need to reactivate my TaHa@U account?

Yes, you need to activate the app on the new device. The service on the old device will be automatically deactivated during the registration of the new device.

I bought a new device and switched to a new telco provider with a new SIM card, but the mobile number remains the same. Will this affect the app's settings?

No, as long as your number remains the same and unchanged, this feature will still be available to you.

Is my personal information entered into this app safe?

This app is fully owned by Lembaga Tabung Haji and it is guaranteed that your personal information will be protected and not shared or provided to any other parties.

Does the THiJARI app require an internet connection after installation and registration for the Kelab TaHa@U?

Yes, an internet connection is required to access the Kelab TaHa@U content.

Do I need to terminate my membership when I reach the age of 26?

Membership of the Kelab TaHa@U will be automatically terminated once you exceed the age of 25, and the e-membership card can no longer be used.

For existing Kelab TaHa members, do they need to re-register for the Kelab TaHa@U?

Yes, existing Kelab TaHa members must re-register as members of the Kelab TaHa@U on THiJARI.

If I am 19 years old but did not continue my studies and went straight to work, can I register as a member of the Kelab TaHa@U?

No, only students studying at higher education institutions are eligible to register.

e-Forms is a service through THiJARI at landing page that allows depositors to complete JP Forms to ease the process at TH counters. There are nine (9) forms provided which are:-  

• JP005 – Borang Permohonan Pengeluaran Pusaka
• JP006 – Borang Akuan Waris Pengeluaran Pusaka
• JP008 – Borang Pertukaran Hak Penjagaan
• JP011 – Borang Permohonan Penutupan Akaun
• JP025 – Borang Jaminan Ganti Rugi
• JP028 – Borang Kebenaran Wakil Permohonan Penyata Mini
• JP030 – Borang Kebenaran Wakil Pendeposit Uzur Luar Premis (Dalam Kenderaan)
• JP037 – Borang Persetujuan Penjaga Pertukaran Akaun Kanak-Kanak Ke Dewasa
• Borang Penamaan & Borang Pengesahan Perhubungan Waris

Depositors can use e-Forms by completing the JP forms at THiJARI. These forms need to be downloaded and printed by the depositor in A4 size paper either in black and white or in colour and then brought to TH branches.

These e-Forms also need to be signed in writing after being printed by the depositor/beneficiary/applicant/representative/third party/guardian. Digital/electronic signatures are not permitted.