THiJARI FAQ

Yes. A guardian can check it under the “Account Summary” menu.

• Transfers to Personal TH Account (to TH accounts under one’s custody) – RM15,000.00 daily
• Transfers to Third Party TH Account (including TH favourite TH accounts) – RM5,000.00 daily

The information that can be updated are as below:-

1. Salutation
2. Email
3. Mailing Address
4. Home & Office Phone Number
5. Occupation

All TH depositors age from newborn to 17 years old automatically registered as Kelab TaHa members.

Digital card / E-card can be accessed through parent’s THiJARI.

What is the use of membership E-card? 

E-card can be used to get offers/deals from Rakan Kelab TaHa.

You can set fingerprint or ‘Face ID’ in ‘Settings’ menu after logging in to the THiJARI application.

THiJARI application has all the services offered, same as in the THiJARI website, except for ‘Favorites’ and ‘My Profile’ features. 

The purpose of the THiJARI application is to ease depositors in accessing THiJARI without having to browse the website.

Fingerprints or 'Face ID' can only be used by latest version of mobile phones that offer that features. 

Kindly check your mobile phone and make sure it has fingerprint or ‘Face ID’ features. If so, please set up the features on your mobile phone as well as the THiJARI app.

1. Mobile phones should not be 'jailbreak' or 'rooted'
2. Internet connection
3. The Operating System of the mobile device must be iOS 11.0 and higher or Android version 5.0 and higher
4. 25MB internal memory

Note: We recommend that you constantly update your device's operating system and applications for an optimal experience

One of the possible reasons for some phones is because the operating system is older version or insufficient memory (less than 25 MB).

Please ensure that your mobile operating system is iOS 11.0 and above or Android 5.0 and above, and your mobile phone memory is sufficient.

Yes. This THiJARI application are equipped with various security features:-

• Access to THiJARI is protected by a secure feature, which is the security picture to ensure the application is connected to THiJARI's official website.
• Only one login session is allowed for each THiJARI access. If there is a second access on another device, the current session will be terminated.
• Account confidential information will not be stored on mobile phones.

Nevertheless, we are constantly updating and improving the security control of existing technologies.

What is Direct Debit through THiJARI?

It is convenient and efficient way to transfer funds to TH account directly from depositors banking account on a recurring basis (monthly).

Allow THiJARI users to make monthly recurring deposit to their TH account or any 3^rd party TH account from their banking account.

How do I perform deposit transaction using Direct Debit through THiJARI?

THiJARI users MUST:

1. Log into THIJARI Web/App, select Transfer Menu,
2. Click “Direct Debit Registration-Bank Account to TH Account”,
3. Select TH account to deposit monthly (Own, Preferred account or 3rd party TH account),
4. THiJARI user’s Name, IC Number & Mobile phone are automatically populated,
5. Fill in email address for notification (optional)
6. Fill in Direct Debit amount (RM),
7. Select debiting preferred Bank Internet Banking to perform the Direct Debit registration,
8. Click Terms & Condition checkbox as agreed and confirm,
9. You will be directed to log into your Bank Internet banking to complete the transaction.

Is there a limit for Direct Debit transaction?

Yes, the minimum transfer amount is RM5.00 and the maximum limit is RM30,000 per transaction.

Will I be charged for this service?

No service charge imposed to you as it is absorbed by TH. However, users will be charged RM1.00 which is debited from users’ bank account to ensure that the selected debiting bank account is an active account. However, the charged fee will be refunded by TH. 

Do I have to register?

Yes, registration is required for Direct Debit transaction through THiJARI. You MUST also have a registered Bank Internet Banking or Mobile Banking access to complete the transaction.

How long does it take for my deposit transaction to reflect into the intended TH account?

It is a monthly recurring deposit transaction. Hence, the deposit transaction will be posted to the intended TH account upon successful debiting from users’ banking account and successful crediting to the registered TH account.

Any cut-off date for the registered Direct Debit?

Yes, a successful registered Direct Debit transaction has a cut-off registration date i.e. 20^th day of every month. Thus, any successful Direct Debit registration performed beyond 20^th of calendar date, the direct debit instruction will be executed in the next following month. As for example;  

1. Successfully registered on the 18^th March 2021, direct debit transaction will be included for March Direct Debit Billing transaction.
2. Successfully registered on the 21^st March 2021, direct debit transaction will be included for following month billing transaction i.e. April Direct Debit Billing transaction

Will the Direct Debit transaction execute on the same date of every month?

Yes, it will be executed on the 25th of every month. Unless the 25th of the month fall on the weekend or public holiday (refer to Wilayah Persekutuan Kuala Lumpur calendar date) then the direct debit will be executed earlier than 25th of the month. The direct debit transaction will be deposited to TH account on T+2 day (Transaction + 2 working days).

Can I register direct debit transaction for other TH Account?

Yes. You can register the recurring direct debit transaction for Own TH Account or any active 3^rd Party TH Account. 

Can I make any changes or terminate my registered Direct Debit transaction?

Yes, only AMOUNT can be changed. (Refer to the transaction limit above).

Yes, user may terminate their registered Direct Debit any time via THIJARI.

However, for any of the above successful maintenance or termination transaction, RM1.00 will be deducted from user’s banking account. However, the service charge of RM1 will be refunded by TH to user’s bank account.

What are the IMPORTANT notes for me?

1. THiJARI users can register for Direct Debit transaction for own account, preferred registered account or any ACTIVE 3^rd party TH account.
2. It is a MONTHLY recurring deposit to the intended active TH account from bank account.
3. Any registration, maintenance or termination of the Direct Debit transaction, a RM1.00 fee will be deducted from user’s bank account, but the fee will be refunded to user’s bank account since NO service fee imposed by TH. Thus, the transaction is free.
4. User should ensure that their banking account is ACTIVE and has enough fund every month for the direct debit transaction to take place successfully.
5. User should also observe that the intended TH account is remained ACTIVE to enable the fund crediting each month.
6. User MUST has Internet Banking account to complete the transaction.

What is Transfer from Bank Account to TH Account via FPX platform through THiJARI?

Allow THiJARI user to transfer fund from Bank account to TH account via FPX.

FPX is an internet-based secured payment gateway that allow real-time fund transfer to TH account from user’s preferred internet banking account. FPX is operated by Payments Network Malaysia Sdn Bhd (PayNet).

How do I perform deposit transaction from Bank Account to TH Account via FPX platform through THiJARI?

THiJARI user MUST:

1. Log into THIJARI Web/App and go to Transfer Menu,
2. Select “Transfer-Bank Account to TH Account”,
3. Select TH account for the online transfer i.e. Own, Preferred account or active 3rd party TH account,
4. Fill in Recipient Reference (mandatory),
5. Fill in email address for notification (optional),
6. Fill in the transfer amount (RM),
7. Select debiting preferred Bank Internet Banking to perform the transfer,
8. By clicking the “proceed” button, user is deemed to agree to the FPX term & condition for the transaction,
9. You will be directed to log into your Bank Internet banking to complete the transaction.

Will I be charged?

No service charge imposed to you as it is absorbed by TH.

Do I need to register?

No registration is required. However, you must be a THiJARI user and have Internet or Mobile Banking access from banks in Malaysia.

How long does it take to credit the deposit into TH account?

It will be credited on a real-time basis (immediate).

Can I make transaction to other TH account?

Yes, you can perform transaction to own TH account or any 3^rd Party TH account. 

Is there a limit to transfer from Bank account to TH account via FPX platform?

Yes, the minimum transfer amount is RM5.00 while the maximum is RM30,000 per transaction.

Is the transaction secure?

The platform uses high standards of authentication and certification to ensure all transactions are secured which is similar to banks in Malaysia.

While performing the transaction, I received an error/unsuccessful message. However, the amount has been deducted from my bank account. What shall I do?

In the event the fund at your bank account is deducted but the transaction was unsuccessful, your money will be credited back into your bank account by your Bank. You can contact your Bank to obtain the reversal status by providing the FPX Transaction ID or Merchant Order No. as a reference. 

What is Virtual Account Opening (VAO)?

VAO is an online application platform to open TH account for adult and trustee (child) via THiJARI.

Who are eligible to apply for VAO? 

Adult account 

1. Muslim
2. Citizen of Malaysia
3. 18 years old and above

Trustee (child) account

1. Muslim 
2. Citizen of Malaysia 
3. Below 18 years old 
4. The guardian MUST be TH account depositor and a THiJARI user.

How to apply VAO via THIJARI?

Adult account – Visit www.thijari.com.my, and click “No

TH account? Open Now” link and follow the steps.

Trustee (child) account- The guardian needs to log into THiJARI and select Opening Trustee Account Menu and complete the transaction.

What is the final step to activate the account?

Adult account – Upon successful submission of VAO, you are required to visit your preferred or any TH branches for the verification and activation of TH account applied. You need to bring MyKad and RM2.00 being minimum initial deposit.  

Trustee (child) account- Upon successful submission of Trustee VAO, the guardian needs to visit the preferred or any TH branches for the verification and activation of TH account applied. You need to bring the following documents:

1. MyKad/MyKid (child)
2. Birth certificate (child)
3. MyKad (Guardian 1)
4. Minimum initial deposit of RM2.00

Note: The validity of VAO is 30 days from the date of successful submission.

When do I receive the TH account number?

Upon activation of account at any TH branches.

How many TH account can I open? 

Only ONE (1) TH account can be opened per individual.

Where do I get the terms and conditions to open TH account?

Applicant is advised to read and understand the terms and conditions of TH account opening before submission at Tabung Haji website or click here “the terms & conditions”. 

What happen if I didn’t activate the account within 30 days?

Your application is VOID and you need to resubmit a new VAO application.

Is there any charge to apply the VAO?

No fees imposed.

What happen when I visit the branch for account activation?

You will receive a prioritised queue number and will be served as quick as possible.