Savings FAQ

Savings

Answer
Cluster No. Question Answer
WHAT 1. What is meant by Updating a Mobile Phone Number via Call / Email? It is a facility for depositors to update mobile phone numbers via phone/ email without visiting a TH counter.
2. Who can use this facility? TH depositors
3. When will this be available?  September 1, 2020 (Tuesday)
4. Prior to the availability of this facility, how can the phone numbers be updated? Only at TH Branch counters
WHY 5. Why is this facility provided? The facility aims to:
  • Provide ease to depositors who are unable to attend the counter
    due to commitments and other issues.
  • Supports digitisation efforts.
  • Mobile phone number is the main platform of THIJARI digital
    services for the purpose of receiving TAC via SMS.
  • To allow depositors to update their latest profile.
  • TH information and information delivery platform.
6. Why was this facility created now and not before? This is a new initiative provided by TH to support current online and digital services.
7. Is the facility implemented in accordance with the rules or policies of Bank Negara Malaysia?

This provided facility has taken into account Bank Negara Malaysia's policy on Electronic Know-Your-Customer (e-KYC) for the purpose of self-authentication using the proposed technology to reduce the risk of virtual or face-to-face transactions, namely:

  1. Something the customer has, for example, an identity card and a phone number;
  2. Something the customer knows, for example pin number, transaction information, and personal information; and
  3. Something that is a customer, for example, biometric fingers, iris eyes and face.

For this initiative, self-verification is implemented through the ALIS System of the National Registration Department (JPN) to obtain and verify information and photos of depositors.

TERMS OF APPLICATION 8. What are the documents required? The depositor must forward these documents:
  • Copy of crossed identity card (FOR TH USE ONLY)
  • Copy of three (3) months latest bill statements in the name of the
    applicant
  • Applicant must have their own email account
9. How can the depositors submit the required documents? Depositors may submit the copy of the documents via email to th- info@lth.gov.my
10. What documents need to be forwarded if three (3) months latest bill statements cannot be submitted? Depositors must forward a certified copy of the Requisition Form from a registered Telco Company
11. Can depositors who subscribe to a prepaid plan without a billing statement in the name of the applicant make this transaction? No. These depositors are advised to attend the nearest TH Branch office
12. If the TH depositor does not have a mobile phone number, is it possible to use the mobile phone number of another family member? No. Depositors need to have a mobile phone number registered in the depositor's own name as it involves receiving TAC via SMS.
13. Is it possible for a custodian to update the mobile phone number for a child under care’s account? Yes
OTEHRS 14. What other personal information updates can be done through THCC? The update of personal information that can be implemented through THCC are:
  1. Salutation
  2. Home/office phone number
  3. Email address
  4. Mailing address
  5. Marital status
  6. Spouse Information (Name)
  7. Promotion & Marketing Announcement Confirmation
  8. Business/Company Information
15. Does updating other personal information require the same document? No. The copy of the documents stated is for Mobile Phone Number Update only.
16. 16 Are there any charges or fees charged for this facility? No charges or fees apply.
17. Update period by TH? Two (2) working days. It is subject to approval after the actual applicant verification review is implemented.
18. Are the depositors residing abroad carry out this update? Yes. The depositors will need to go through a similar process
19. How can depositors get more information about this facility?

Depositors can get more information by:

  • Contacting Tabung Haji Contact Center at 03-62071919
  • Browsing through TH Official www.tabunghaji.gov.my

 

Answer

TH Account is classified as “Inactive Account” when there is no transaction made for a period of more than seven (7) years.

Answer

Inactive Account IS NOT eligible to receive the Annual and Hajj Hibah beginning 2018.

Answer

Depositors must be present at any TH counter nearby with an identity document.

Answer

As a security measure to protect the clients’ accounts from any suspicious transaction.

Answer

Depositors may update addresses, telephone numbers and appoint nominates at any TH Branch Offices, TH Service Centres, and UTCs.

Answer

Personal profile must be updated to facilitate communication between TH and depositor as well as to prevent non-receipt of hajj offer letters due to change of addresses.

For more information, contact Tabung Haji Contact Centre (THCC) at +603-6207 1919.

Answer

TH Account is classified as “Inactive Account” when there is no transaction made for a period of more than seven (7) years.

Answer

Inactive Account IS NOT eligible to receive the Annual and Hajj Hibah beginning 2018.

Answer

Depositors must be present at any TH counter nearby with an identity document.

Answer

As a security measure to protect the clients’ accounts from any suspicious transaction.

Answer

Depositors may update addresses, telephone numbers and appoint nominates at any TH Branch Offices, TH Service Centres, and UTCs.

Answer

Personal profile must be updated to facilitate communication between TH and depositor as well as to prevent non-receipt of hajj offer letters due to change of addresses.

For more information, contact Tabung Haji Contact Centre (THCC) at +603-6207 1919.

Hibah 2018

Answer
  • Savings are 100% guaranteed by the Government of Malaysia
  • Savings based on Islamic syariah
  • Hibah are exempted from tax payments
  • Barakah, depositors indirectly are helping pilgrims by bearing the cost of pilgrimage
Answer
  • More prudent investments will be made to ensure a sustainable and stable return to the depositors
  • Stronger risk managements will be effectively strengthened to achieve greater resilience and avoid the tendency to take excessive investment risks in the future
  • Sustainable and holistic investment policies will also be practiced including introduction to stop loss limit.
Answer

At an annual rate of 1.25% amounting to RM913 million.

Answer
  • Depositors do not have to worry because all savings in TH are safe and 100% guaranteed by the Government
  • TH has high strategic assets and strategic plans to be implemented in ensuring that the reserves in TH can be rebuilt to enable future distribution of Hibah
  • TH is currently under the supervision of Bank Negara Malaysia to strengthen the level of governance and trust of depositors in TH.
Answer

TH 2018 hibah is calculated based on the average monthly minimum savings of 2018 x 1.25%

= (Jan-Dec 2018 minimum balance / number of months (12)) x 1.25%

Answer

TH grants Hibah to depositors based on the financial capability of the current year and is subject to compliance with the requirements of the Tabung Haji Act 1995 under Section 22 which requires the total assets to remain higher than the total liabilities after the distribution of Hibah is made.


For 2018, TH only has a surplus of assets over liabilities of RM1 billion. Therefore, the distributable Hibah for 2018 should not exceed this amount even though TH recorded a higher distributable profit.

Answer

TH's annual income was almost the same as the previous year but in 2018, TH only recorded a surplus of assets over liabilities of RM1.0 billion. Therefore, the Hibah that can be distributed in 2018 should not exceed RM1.0 billion despite the higher distributable profits.

Answer

TH for the last four (4) years, although with a higher Hibah rate than the banking institutions, has distributed the Hibah in violation of the Hajj Act. This is because Hibah is still distributed even though the amount of assets is lower than the amount of liabilities which consists of depositors' savings.

TH Services via ATM and CDM CIMB Bank

Answer

Depositor needs to have TH account and owned a CIMB ATM card and requires to register (link) the ATM card with TH own account.

Answer

No. Depositor can only register (link) ATM CIMB Card to their TH own account. 

Answer

Depositors can register (link) their CIMB ATM card with TH Own Account even though they have Bank Islam, Bank Rakyat, and Maybank ATM card registered (linked) with their TH's account.

Answer

It is possible. However, depositor needs to register for each CIMB ATM Cards they want to register (link).

Answer

At present, these facilities are not offered by CIMB Islamic.

Answer

No need. The new ATM Card Registration (link) will be done automatically by CIMB.

Answer

No. Cash deposit transaction can only be done by CIMB ATM owner to TH Own Account.

Answer

The depositor can contact CIMB Contact Center at +603-6204 7788 or Tabung Haji Contact Centre (THCC) at +603-6207 1919 for an assistant. 

Answer

Depositor needs to have TH account and owned a CIMB ATM card and requires to register (link) the ATM card with TH own account.

Answer

No. Depositor can only register (link) ATM CIMB Card to their TH own account. 

Answer

Depositors can register (link) their CIMB ATM card with TH Own Account even though they have Bank Islam, Bank Rakyat, and Maybank ATM card registered (linked) with their TH's account.

Answer

It is possible. However, depositor needs to register for each CIMB ATM Cards they want to register (link).

Answer

At present, these facilities are not offered by CIMB Islamic.

Answer

No need. The new ATM Card Registration (link) will be done automatically by CIMB.

Answer

No. Cash deposit transaction can only be done by CIMB ATM owner to TH Own Account.

Answer

The depositor can contact CIMB Contact Center at +603-6204 7788 or Tabung Haji Contact Centre (THCC) at +603-6207 1919 for an assistant.