Soalan Lazim

Corporate

TH Restructuring and Rehabilitation Plan

Why isn’t the Government provide cash funding or grants to TH directly without requiring the issuance of sukuk by the SPV?
How successful is the implementation of the TH Restructuring and Rehabilitation Plan and what is the status of TH's financial position in 2018?
Why does SPV take over these assets at a Premium rate?
The SPV that has been set up to take over TH’s assets should be managed by TH itself rather than managed by the SPV.
Why is an SPV required in the TH Restructuring and Rehabilitation Plan?
If these assets are not transferred to SPV, what is TH's financial position?
Should Muslims be concerned or suspicious of the status of the Haj Fund's strategic assets?
What are the financial instruments used by SPV to acquire these TH assets?
Why are these potential assets transferred?
Who are the Board Members and CEOs of the SPVs?
What is the long-term plan of SPV?
How much revenue can be generated by TH through the holding of a Sukuk issued by the SPV to acquire the TH assets?
Was the TH Corporate Restructuring through the sale of assets to the SPV Company transparent, i.e. there is no compromise on the interests of Muslims including its shariah compliance aspects due to too much scepticism and secrecy in its transactions...
What is the relationship between TH and SPV?

TH Annual Report 2018

1. What is the evidence presented by the Government in ensuring that the payment of Sukuk redemption at the end of the maturity period or early redemption is made by Urusharta Jamaah Sdn Bhd (UJSB) to Lembaga Tabung Haji (TH)?
2. Does the Government’s guarantee commitment to the UJSB sukuk continue in the event of a Government transition in the future?
3. If USJB fails to meet the obligation to redeem the sukuk to TH, what is the impact on the Malaysian Government?
4. Redemption of USJB sukuk to TH will be done within 7 - 10 years, with an annual return of 4.10%. Although this return has not been paid in full, it has been recorded as a profit in TH’s financial report.
5. Can TH recognise income from sukuk issued by UJSB?

THRIVE

1. Who can apply for THRIVE?
2. How do I become a member of THRIVE?
3. How can I check my application status?
4. Any fee/deposit required upon confirmation?
5. What are THRIVE operational hours?
6. Can I use THRIVE address?
7. When is my THRIVE membership due?
8. Can we choose our own workspace?
9. Do you offer any entrepreneurial programs to THRIVE members?
10. What amenities and facilities do you have at THRIVE?
11. Do you allow visitors?
12. How do I reserve a meeting room/seminar hall/event hall?
13. Who is your preferred caterer?
14. Do you provide refreshments at a meeting?
15. Is parking available at THRIVE?
16. How do I cancel my THRIVE membership?

TH Career

How do I apply for a job at TH?
Who can apply for the position at TH?
I'm already registered as a user in TH's database - can I apply for an open job posting?
Where do I find available position?
When can I expect to hear from TH?
How do I send multiple attachment?
Can I just email my resume?
I keep getting messages that I may be using a browser version which is not supported by this website.
Which are the recommended browsers to use the application?
What types of file can I attach to my application?
What is the minimum file size?
Can I attach a scanned document?
Am I able to save an application and return to it at a later stage?
How do I print a copy of my application form?
How do I withdraw my application?
What do I do if I have forgotten my password/my username?
Can I apply more than 1 vacancy?
How do I update my profile?
Is my personal information safe?
Is registration on TH Career Portal free?
Do I receive email alerts on any job vacancies in TH?
What can I do so that TH will contact me for my application?
Will my personal information being used as TH marketing purposes?
I have looked through the vacancy list and cannot find an area that matches my qualification and interest. Do I still stand a chance of getting a job with the company?
What is the minimum academic requirements

Industrial Training

Which are the recommended browsers to use the application?
How do I print a copy of my application form?
How do I submit my resume?
How long does it take for my application to be processed?
What types of file can I attach to my application?
Why should I intern with Tabung Haji?
What do I do if I have forgotten my password/my username?
What if I have further questions?
When do my deadlines respond to receive / reject offer?
What is the minimum file size?
What do you look for in an intern?
How do I check the current status of the application?
Can I just email my resume?
What are the eligibility requirements?
Can I attach a scanned document?
Can I apply for an internship if I am not in my penultimate year?
When do I need to submit an application for Industrial Training?
I keep getting messages that I may be using a browser version which is not supported by this website.
How do I withdraw my application?
Am I able to save an application and return to it at a later stage?
Can I apply for an internship if I am not studying at a local university?
What is the minimum and maximum duration to undergo Industrial Training at TH?

TH Privacy Notice

What is TH Privacy Notice?
Will it take effect immediately if I withdraw my consent to receive marketing or promotion materials / information?
Can TH deny my request to access my personal data?
What is “commercial transaction”?
What is Personal Data Protection Act (“PDPA”)?
What security measures are taken to ensure that my personal data is secured should THs give to a third party?
Can someone else make a request to access my personal data?
How TH protects my personal data?
Who needs to comply with PDPA?
How long TH can keep my personal data?
What TH can do with my consent?
What is Personal Data “processing”?
What is Personal Data?
Does PDPA protect my Personal Data that is transferred to a party outside Malaysia?
What happens if I do not give my consent?
What are my rights as a depositor / Individual / Data Subject under the PDPA?
What is Sensitive Personal Data?
When can I withdraw my consent for personal data processing?
Can I request to access my personal data?
Who is the Data User?
Latest Issues

Latest Issues

TH Plantations Jual Aset Mantapkan Kewangan
Explanation of Depositor Information Issues
Financial Performance and Standings of Lembaga Tabung Haji for the First Nine Months of 2019 (BM version)
Berhati-hati dengan pelaburan AMAL TRUST
TH Hotels' Operations Continued Under The Management Of UJ Property Management Sdn Bhd (BM version)
2018 TH Annual Report FAQ
Explanation of Abraj Sdn Bhd Issue
TH Restructuring & Recovery Plan FAQ
Hibah TH FAQ
Hajj 1440H FAQ
Performance Review of Lembaga Tabung Haji & Hibah Announcement Press Release & FAQ 2018 TH Hibah
Hajj Fees Remain Press Conference
TH Latest Development Press Conference
Savings

Savings

Update Mobile Phone Number By Call / Email At THCC
Frequently asked questions for TH 2019 Profit Distribution
Frequently asked questions for Wakalah (beginning from 31 December 2019)
Frequently asked questions for Hibah Amanah TH
How does TH account be classified as "Inactive Accounts"?
Is an “Inactive Account” eligible to receive hibah?
How to reactivate an Inactive Account?
Why does TH classify the account as “inactive”?
How to update personal profile?
Why is it necessary to update personal profiles ?
Frequently asked questions for Wakalah (beginning from 31 December 2019)
Frequently asked questions for Hibah Amanah TH
How does TH account be classified as "Inactive Accounts"?
Is an “Inactive Account” eligible to receive hibah?
How to reactivate an Inactive Account?
Why does TH classify the account as “inactive”?
How to update personal profile?
Why is it necessary to update personal profiles ?

TH Services via ATM and CDM CIMB Bank

What are the requirement to use TH services via ATM and CIMB CDM?
Can a depositor register (link) their CIMB ATM Card to TH account owned by third party?
For depositor who have registered their Bank Islam, Bank Rakyat or Maybank ATM card to with their TH Own Account, would it possible for the depositor to register (link) CIMB ATM card with their TH Own Account?
If depositor owned multiple CIMB ATM cards, is it possible to register (link) all the ATM cards with their TH's account?
Can depositor register (link) their CIMB ATM card with their guardianship TH account under TH record?
If a depositor renewed their CIMB ATM card that is registered (link) with TH account, do they need to re-register (link) for the new ATM card?
Is cash deposit transaction to TH third party account can be done via CIMB CDM?
What are the available channel to contact if depositor have any problem with CIMB ATM and CDM services.
What are the requirement to use TH services via ATM and CIMB CDM?
Can a depositor register (link) their CIMB ATM Card to TH account owned by third party?
For depositor who have registered their Bank Islam, Bank Rakyat or Maybank ATM card to with their TH Own Account, would it possible for the depositor to register (link) CIMB ATM card with their TH Own Account?
If depositor owned multiple CIMB ATM cards, is it possible to register (link) all the ATM cards with their TH's account?
Can depositor register (link) their CIMB ATM card with their guardianship TH account under TH record?
If a depositor renewed their CIMB ATM card that is registered (link) with TH account, do they need to re-register (link) for the new ATM card?
Is cash deposit transaction to TH third party account can be done via CIMB CDM?
What are the available channel to contact if depositor have any problem with CIMB ATM and CDM services.
Hajj

Hajj 1440H

Why is TH implementing a policy of no second (2) Hajj registration?
Will the Hajj Payment increase in the coming years?
TH also provides free services to Muassasah Pilgrims as follows:
Is the Hajj Payment for the 1440H Hajj fixed at RM9,980 as it was the year before?
For pilgrims who have performed the Hajj and made the second (2nd) Hajj registration, are their registrations in the TH system considered void?
Do other countries subsidise their pilgrims?
Are the services provided for the Pigrims who do not receive subsidies better or differ from those received by Pilgrims who receive subsidies?
What is the Hajj Payment for a pilgrim who holds a PR status?
How is the hajj quota for each country determined by the Government of Saudi Arabia?
Will the chosen Hajj Pilgrims for the current year, who have also made appeals for mahram, escorts and such receive the Hajj subsidy this year?
Will the offer response period be extended to ensure sufficient Hajj Payment?
Is this Hajj Cost a result of the change for the new current Government?
What is the official Malaysian pilgrimage quota this year?
If the Hajj Pilgrims are chosen to perform Hajj under the quota of ATM/MAS/Hajj Management Organisation, will they be entitled to receive hajj subsidies?
Will the period of time spent by the Pilgrims in the Holy Land be extended in accordance to the increase in the cost of the pilgrimage?
Is this increase resulting from TH’s financial weakness?
Does TH receive additional quota this year?
Are there new amenities or services provided with the increase of hajj cost to RM22,900?
What are the terms for a Muassasah Pilgrim to be entitled for the RM9,980 Pilgrimage Fee?
Do other travel agencies also offer hajj packages? What types of services are provided?

Hajj Pillgrimage 1441H/2020M Suspension

TH has debited Hajj Fees from this year’s selected pilgrims. Will this fees be refunded due to delayed pilgrimage?
Will the required injections to be taken again in 1442H / 2021M?
Will the Pilgrims who appealed and elected to perform the hajj this year have to appeal again next year?
Due to this delay, will the package pilgrims recover their deposit/payment?
Why is this year's pilgrimage suspended by the Government of Malaysia?
Has the world-wide outbreak of the Covid-19 pandemic affected the istitho'ah (ability) conditions in performing the pilgrimage?
Will the Government of Malaysia send pilgrims for the 1442H/2021 hajj season?
Will the Muassasah Hajj Fees remain at RM9,980 for first-time pilgrims next year?
What is the total quota of Malaysian pilgrims this year?
What is the applicable hukum (law) for travelling in and out of a country with an outbreak?
What about the turn of the pilgrims who were supposed to perform the pilgrimage in 1442H / 2021? Do they have to wait another year to perform the pilgrimage?
Must the pilgrims repeat the health examination for 1442H/2021, even if they have passed the health examination in 1441H / 2020?
Can Malaysians perform the pilgrimage this year by using a furada visa (personal visa)?
What is TH Senior Management’s advice to all Malaysian pilgrims and Muslim community?
Will TH appeal for additional quota in 1442H / 2021?
Will the Government of Saudi Arabia allow pilgrims with chronic illnesses such as diabetes, hypertension and asthma to perform Hajj in 1442H / 2021?
What will happen to the pilgrims who have been selected to perform the pilgrimage this year? Will this delay affect the turn of the pilgrims next year?

Hajj Appeal

28. A depositor was selected last year but had to postpone their pilgrimage to the Holy Land for some reason. Can she/he appeal again this year?
19. How do the depositors submit the required supporting documents?
10. Can a group-appeal be made?
01. When can the 1442H Hajj appeal be made?
33. Can the depositor cancel the appeal application made via THiJARI mobile application?
24. If the depositor and the spouse make an appeal and one of them has been selected to perform Hajj, must the non-selected spouse make an appeal again?
15. Can the depositors check the appeal status from time to time?
06. How to register with the THiJARI mobile application?
30. The depositor has appealed last year, should the depositor appeal again in the current year?
20. Can a depositor send the verified supporting documents by email to TH Branch?
11. How many times can depositors make an appeal for Hajj?
02. Can the depositors submit an appeal now?
25. When is the last date of notification for the Hajj appeal results?
16. Can the depositors review the appeal date?
07. Can depositors appeal by using a mobile phone?
29. A depositor has not registered for Hajj, can the depositor make a Hajj appeal?
21. Who is the Officer who can verify the supporting documents?
12. Can depositors make an appeal at TH branch office?
03. When is the deadline for Hajj appeal?
26. Can depositors change the Hajj appeal category?
17. Can depositors choose multiple reasons when making an appeal?
08. What are the categories of appeal?
31. The depositor has appealed for Hajj last year and was selected, but did not go on Hajj due to certain issues. Should the depositor appeal again?
22. Can a depositor who has registered for Hajj make an appeal even if the Hajj Payment is still insufficient and she/he has just registered for Hajj?
13. Should the depositors make a written appeal, if they have made an online appeal?
04. Who is eligible to appeal?
27. The year of Hajj allocation is still a long way off, can depositors appeal for Hajj?
18. Can depositors upload supporting documents during the appeal?
09. How many people can appeal for each appeal?
32. Are the appeals that have been submitted to THTS and PJH counted as appeals to TH?
23. Can a permanent resident make a Hajj appeal?
14. Will TH respond if the depositors make an appeal via online?
05. How do the depositors make an appeal?
Investment

Investment

Is TH under the Securities Commission Malaysia’s (SC) list?
Does the investment in line with shariah?
Why TH involves in the economic development?