Jawapan
Cluster | No. | Question | Answer |
---|---|---|---|
WHAT | 1. | What is meant by Updating a Mobile Phone Number via Call / Email? | It is a facility for depositors to update mobile phone numbers via phone/ email without visiting a TH counter. |
2. | Who can use this facility? | TH depositors | |
3. | When will this be available? | 1 September 2020 (Tuesday) | |
4. | Prior to the availability of this facility, how can the phone numbers be updated? | Only at TH Branch counters | |
WHY | 5. | Why is this facility provided? | The facility aims to:
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6. | Why was this facility created now and not before? | This is a new initiative provided by TH to support current online and digital services. | |
7. | Is the facility implemented in accordance with the rules or policies of Bank Negara Malaysia? |
This provided facility has taken into account Bank Negara Malaysia's policy on Electronic Know-Your-Customer (e-KYC) for the purpose of self-authentication using the proposed technology to reduce the risk of virtual or face-to-face transactions, namely:
For this initiative, self-verification is implemented through the ALIS System of the National Registration Department (JPN) to obtain and verify information and photos of depositors. |
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TERMS OF APPLICATION | 8. | What are the documents required? | The depositor must forward these documents:
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9. | How can the depositors submit the required documents? | Depositors may submit the copy of the documents via email to th-info@lth.gov.my | |
10. | What documents need to be forwarded if three (3) months latest bill statements cannot be submitted? | Depositors must forward a certified copy of the Requisition Form from a registered Telco Company | |
11. | Can depositors who subscribe to a prepaid plan without a billing statement in the name of the applicant make this transaction? | NO. These depositors are advised to attend the nearest TH Branch office | |
12. | If the TH depositor does not have a mobile phone number, is it possible to use the mobile phone number of another family member? | NO. Depositors need to have a mobile phone number registered in the depositor's own name as it involves receiving TAC via SMS. | |
13. | Is it possible for a custodian to update the mobile phone number for a child under care’s account? | YES. | |
OTEHRS | 14. | What other personal information updates can be done through THCC? | The update of personal information that can be implemented through THCC are:
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15. | Does updating other personal information require the same document? | NO. The copy of the documents stated is for Mobile Phone Number Update only. | |
16. | 16 Are there any charges or fees charged for this facility? | No charges or fees apply. | |
17. | Update period by TH? | Two (2) working days. It is subject to approval after the actual applicant verification review is implemented. | |
18. | Are the depositors residing abroad carry out this update? | YES. The depositors will need to go through a similar process | |
19. | How can depositors get more information about this facility? |
Depositors can get more information by:
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FAQ Topic
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