Savings

Update Mobile Phone Number By Call / Email At THCC

Cluster No. Question Answer
WHAT 1. What is meant by Updating a Mobile Phone Number via Call / Email? It is a facility for depositors to update mobile phone numbers via phone/ email without visiting a TH counter.
2. Who can use this facility? TH depositors
3. When will this be available?  September 1, 2020 (Tuesday)
4. Prior to the availability of this facility, how can the phone numbers be updated? Only at TH Branch counters
WHY 5. Why is this facility provided? The facility aims to:
  • Provide ease to depositors who are unable to attend the counter
    due to commitments and other issues.
  • Supports digitisation efforts.
  • Mobile phone number is the main platform of THIJARI digital
    services for the purpose of receiving TAC via SMS.
  • To allow depositors to update their latest profile.
  • TH information and information delivery platform.
6. Why was this facility created now and not before? This is a new initiative provided by TH to support current online and digital services.
7. Is the facility implemented in accordance with the rules or policies of Bank Negara Malaysia?

This provided facility has taken into account Bank Negara Malaysia's policy on Electronic Know-Your-Customer (e-KYC) for the purpose of self-authentication using the proposed technology to reduce the risk of virtual or face-to-face transactions, namely:

  1. Something the customer has, for example, an identity card and a phone number;
  2. Something the customer knows, for example pin number, transaction information, and personal information; and
  3. Something that is a customer, for example, biometric fingers, iris eyes and face.

For this initiative, self-verification is implemented through the ALIS System of the National Registration Department (JPN) to obtain and verify information and photos of depositors.
TERMS OF APPLICATION 8. What are the documents required? The depositor must forward these documents:
  • Copy of crossed identity card (FOR TH USE ONLY)
  • Copy of three (3) months latest telephone bill statements in the name of the
    applicant
  • Applicant must have their own email account
9. How can the depositors submit the required documents? Depositors may submit the copy of the documents via email to th- info@lth.gov.my
10. What documents need to be forwarded if three (3) months latest bill statements cannot be submitted? Depositors must forward a certified copy of the Requisition Form from a registered Telco Company
11. Can depositors who subscribe to a prepaid plan without a billing statement in the name of the applicant make this transaction? No. These depositors are advised to attend the nearest TH Branch office
12. If the TH depositor does not have a mobile phone number, is it possible to use the mobile phone number of another family member? No. Depositors need to have a mobile phone number registered in the depositor's own name as it involves receiving TAC via SMS.
13. Is it possible for a custodian to update the mobile phone number for a child under care’s account? Yes
OTEHRS 14. What other personal information updates can be done through THCC? The update of personal information that can be implemented through THCC are:
  1. Salutation
  2. Home/office phone number
  3. Email address
  4. Mailing address
  5. Marital status
  6. Spouse Information (Name)
  7. Promotion & Marketing Announcement Confirmation
  8. Business/Company Information
15. Does updating other personal information require the same document? No. The copy of the documents stated is for Mobile Phone Number Update only.
16. 16 Are there any charges or fees charged for this facility? No charges or fees apply.
17. Update period by TH? Two (2) working days. It is subject to approval after the actual applicant verification review is implemented.
18. Are the depositors residing abroad carry out this update? Yes. The depositors will need to go through a similar process
19. How can depositors get more information about this facility?

Depositors can get more information by:

  • Contacting Tabung Haji Contact Center at 03-62071919
  • Browsing through TH Official www.tabunghaji.gov.my

 

How to update personal profile?

Depositors may update addresses, telephone numbers and appoint nominates at any TH Branch Offices, TH Service Centres, and UTCs.

Why is it necessary to update personal profiles ?

Personal profile must be updated to facilitate communication between TH and depositor as well as to prevent non-receipt of hajj offer letters due to change of addresses.

For more information, contact Tabung Haji Contact Centre (THCC) at +603-6207 1919.