Frequently asked questions for Wakalah (beginning from 31 December 2019)
Refer to Soalan Lazim Wakalah.
Savings
2018 TH Hibah FAQ
Download FAQ 2018 TH Hibah.
How does TH account be classified as "Inactive Accounts"?
TH Account is classified as “Inactive Account” when there is no transaction made for a period of more than seven (7) years.
Is an “Inactive Account” eligible to receive hibah?
Inactive Account IS NOT eligible to receive the Annual and Hajj Hibah beginning 2018.
How to reactivate an Inactive Account?
An Inactive Account can be reactivated by performing at least one transaction at any of TH branches or counters, TH Strategic Partners such as Bank Islam, Bank Rakyat, Maybank and CIMB Bank or TH Deposit Collection Agents.
Why does TH classify the account as “inactive”?
As a security measure to protect the clients’ accounts from any suspicious transaction.
How to update personal profile?
Depositors may update addresses, telephone numbers and appoint nominates at any TH Branch Offices, TH Service Centres, and UTCs.
Why is it necessary to update personal profiles ?
Personal profile must be updated to facilitate communication between TH and depositor as well as to prevent non-receipt of hajj offer letters due to change of addresses.
For more information, contact Tabung Haji Contact Centre (THCC) at 03-6207 1919.